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Mahmoud Tawfik

@mahmoudtawfik

HR Business Partner at Teleperformance, advising leaders on German employment law, employee relations, and workforce planning.

Germany

Message

At Teleperformance in Berlin, I partner with business leaders on workforce planning, organizational change, talent development, and employee relations. I advise on complex labor law and performance matters, working with works councils to implement compliant changes.

At Ruptly, I partnered with senior leadership on people plans and recruitment, and introduced a buddy programme that contributed to a 10% reduction in new-hire turnover over six months. I also supported the establishment of the Abu Dhabi office, including recruitment, salary benchmarking, and local HR processes.

Earlier, I managed HR for the Techno Q, Fifa World Cup Project, leading a five-member team, and held HR roles at Aljazira Group for Motors & Trading, KWS, and Quandoo. My work has included employee relations, talent acquisition, HR operations, and employment compliance across international settings.

Experience

Work history, roles, and key accomplishments

Current

HR Business Partner

Current

Teleperformance

May 2025 - Present (1 year 6 months)

Partner with business leaders and line managers to provide strategic HR guidance across the full employee lifecycle, supporting workforce planning, organizational changes, talent development, and employee relations. Act as a trusted advisor on complex labor law, employee relations, and performance matters, ensuring compliant and business-oriented HR solutions in both German and English.

Employee Relations German Labor Law Talent Management Workforce Planning Organizational Change Performance Management Work Council HR Operations HR Policy Reintegration Management HR Reporting Dashboarding BEM Cross Functional Projects

HR Business Partner

Ruptly

Feb 2022 - Dec 2024 (2 years 10 months)

Partnered with the COO and senior leadership through biannual business reviews to identify workforce challenges and translate business needs into people plans covering recruitment, talent management, employee engagement, and attrition. Supported employee consultations and workforce restructuring, introduced a buddy programme that reduced new-hire turnover by 10%, and supported the establishment of

People Strategy Leadership Advisory Workforce Planning Recruitment Talent Management Employee Engagement Organizational Change Cost Management HR Operations Payroll Coordination Benefits Administration HR Compliance Competency Based Interviews Psychometric Assessment Arabic

People & Culture Specialist

Quandoo

Jun 2021 - Jan 2022 (7 months)

Advised employees and managers on HR policies, people processes, and employee relations, improving understanding of internal guidelines and supporting a positive employee experience. Managed preboarding and onboarding activities, collaborated with the global HR Business Partner community and Organizational Development Manager to assess learning needs, and researched external learning tools to buil

HR Policy Employee Relations Onboarding Preboarding Learning and Development HR Operations Process Improvement Stakeholder Management

Global Talent Acquisition Manager

KWS

Dec 2019 - Nov 2020 (11 months)

Partnered with hiring managers to understand workforce requirements, define selection criteria, and align recruitment strategies with business needs. Managed recruitment activities across sourcing, candidate screening, assessment, interviews, and selection, and contributed to recruitment process improvement and SAP customization initiatives.

Talent Acquisition Recruitment Sourcing Candidate Screening Interviewing Selection SAP Recruitment Process Improvement Stakeholder Management

HR Manager

Techno Q

Apr 2018 - Sep 2019 (1 year 5 months)

Led and developed a five-member HR team responsible for recruitment, HR management, and operational support. Advised senior leaders on HR strategy and workforce requirements, managed end-to-end recruitment and selection, oversaw HR policies, employee relations, and employment documentation, and coordinated financial settlements and performance management processes.

HR Management Team Leadership Recruitment Selection Employee Relations HR Policy Performance Management Conflict Resolution Financial Settlement Psychometric Assessment

HR Supervisor

Aljazira Group for Motors & Trading

Dec 2016 - Dec 2018 (2 years)

Supervised and supported a five-member HR team, coordinating HR activities and contributing to team capability development. Developed HR policies, procedures, and an employee handbook, designed performance management processes and KPIs, and improved recruitment and selection practices.