At Pantheon, I govern SAP Platform Change Management for a global organization in the Energy industry. I oversee an average of 300 SAP-related Requests for Change each month, and the organization maintains a 97%–99% Change Success Rate.
At K2 Consulting, I lead Problem Management for a global financial institution, coordinating Major Problem Reviews and Root Cause Analysis. Through governance improvements and structured prioritization, we reduced the active Problem backlog from 150–190 to approximately 100.
At Mars, I led the Level 2 IT Operations team, handled critical incident management, and led Post-Incident Reviews and Change Advisory Boards. I also supported service transitions for new business integrations and delivered training on ITIL best practices.
