Open to opportunities

Luis Fernando Jimenez

@luisfernandojimenez

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Full-Stack Developer specializing in Ruby on Rails and modern front-end stacks.

Spain

Message

What I'm looking for

I seek a remote-friendly role in a collaborative, agile SaaS team where I can build reliable full-stack features, improve docs/testing, mentor others, and help scale support-to-product workflows.

I am a Full-Stack Developer with experience building SaaS B2B products and leading support teams, focused on high-quality code, testing, documentation, and agile practices. I have delivered improvements in support metrics, led API documentation initiatives, and implemented integrations across web platforms and headless CMS setups.

My technical toolkit includes Ruby on Rails, React, Tailwind, Python, relational databases, and CI/CD workflows; I enjoy troubleshooting complex integrations, automating documentation, and collaborating across remote teams to accelerate product delivery and improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Websites Support Engineer

HQ Rental Software

Dec 2024 - Mar 2025 (3 months)

Built and integrated client websites across platforms (WordPress, Wix, GoDaddy) into the HQ platform, customized reservation workflows and landing pages, and implemented HTML/CSS and WordPress fixes to improve client launch speed and accuracy.

WordPress HTML CSS Reservation Workflows SaaS Integration Troubleshooting

Technical Support Engineer

Storyblok

Jul 2022 - Jul 2024 (2 years)

Troubleshot REST and GraphQL integrations with React/Vue/Next.js/Nuxt.js and SAML SSO, identified and replicated bugs across frontend and Rails backend, and led a Postman API documentation project that improved support response clarity and reduced response times by 25%.

REST APIs GraphQL React Vue SAML Postman Ruby on Rails Jira Grafana

Support Manager

HQ Rental Software

Sep 2019 - Jul 2021 (1 year 10 months)

Established the company's first Support department, managing ticket triage, QA, documentation, training and escalations, and improved average first response times by 42%.

Support Management Ticketing QA Documentation Training Escalation Management KPIs

Education

Degrees, certifications, and relevant coursework

Microverse

Certificate, Full-stack Web Development

2021 - 2022

Activities and societies: Remote pair programming, GitHub workflows, test-driven development, daily standups

Completed a remote full-stack web development program focused on algorithms, data structures, JavaScript, React, Redux, and Ruby on Rails with extensive pair programming and TDD practice.