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Managed e-commerce platforms including Shopify, Magento, and WooCommerce, ensuring seamless functionality and performance. Monitored KPIs and user behavior using Google Analytics and Power BI, troubleshooting website issues and managing integrations.

Developed engaging content for digital platforms, enhancing brand identity and audience engagement. Utilized data-driven insights and AI tools to optimize content strategy and collaborated on storytelling-driven campaigns.

Supported the implementation of digital marketing strategies across multiple e-commerce platforms. Created performance reports and analyzed customer behavior patterns, while also managing social media and email marketing initiatives.

Provided personalized assistance and built long-term client relationships in a high-end retail environment. Offered expert advice on luxury footwear and fashion trends, consistently meeting and exceeding sales targets.

Delivered top-tier service in the luxury sportswear sector, educating clients on high-performance fabrics and sustainability. Maintained an appealing store layout to enhance sales and brand image.

Managed incoming calls and emails, booked meetings and reservations, and ensured a smooth check-in/check-out process for guests. Demonstrated excellent organizational skills and attention to detail.

Multichannel Marketing and Sustainable Tourism Course, emphasizing the balance between creativity and strategy to deliver measurable impact in marketing.

E-commerce Manager and AI Communication Specialist Course, specializing in crafting compelling stories and enhancing user experience through digital processes.

Bachelor's Degree in Communication and Multimedia, focusing on e-commerce management and visual content creation, integrating artificial intelligence into digital processes to enhance user experience.