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Louie James Quilaton

@louiejamesquilaton

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E-Commerce Manager at Essenz Pte. Ltd. managing Shopify and marketplace stores, campaigns, and performance reporting.

Philippines

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What I'm looking for

I'm seeking E-Commerce Virtual Assistant roles where I can support online store operations, marketplace campaigns, customer service, and business reporting.

At Essenz Pte. Ltd. (Zennya Essentials), I manage daily e-commerce activities across Shopify, Shopee, Lazada, and TikTok Shop. I update product listings and storefront content, coordinate campaigns and promotions, and monitor performance for reporting and budget proposals.

At Alrais Holding, I processed online orders, monitored fulfillment and inventory, and coordinated with logistics partners and internal teams to address delivery and customer concerns.

At GoCommerce, Inc., I led and coached a six-member Shopify team, coordinated project delivery, and turned store and campaign findings into client-focused action plans. Earlier, I supported marketplace campaigns, prepared client business reviews, and coordinated teams on marketplace initiatives.

My experience also includes teaching business-related courses at PHINMA - University of Pangasinan and providing Amazon customer support at Sutherland Global Services. I hold an MBA from PHINMA - University of Pangasinan.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Manager

Current

Essenz Pte. Ltd.

Sep 2026 - Present (2 months)

Manage daily e-commerce activities across Shopify, Shopee, Lazada, and TikTok Shop. Update product listings, pricing, and promotional content, and coordinate campaigns and performance reporting.

Shopify Shopee Lazada TikTok Shop Product Listing Pricing Promotion Campaign Management performance reporting

E-Commerce Executive

Alrais Holding

Nov 2025 - Jun 2026 (7 months)

Processed online orders and monitored fulfillment, coordinating with logistics partners. Handled customer inquiries and supported marketing and finance teams with daily operations and reporting.

Order Processing Fulfillment Coordination Inventory Monitoring Customer Support Reporting

Division Lead - Shopify

GoCommerce, Inc.

Apr 2024 - Sep 2025 (1 year 5 months)

Led and coached a 6-member team, coordinating project delivery and day-to-day execution. Managed client communication, issue resolution, and cross-functional coordination.

Team Leadership Project Coordination Client Communication Shopify Performance Monitoring

Marketplace Growth & Development Specialist

GoCommerce, Inc.

Jul 2022 - Mar 2024 (1 year 8 months)

Supported marketplace campaigns through performance tracking and data-driven recommendations. Prepared and presented client business reviews and coordinated teams to execute marketplace initiatives.

Marketplace Marketing Performance Monitoring Data Analysis Client Presentations Team Coordination

College Instructor

PHINMA - University of Pangasinan

Sep 2020 - Nov 2022 (2 years 2 months)

Delivered business-related courses and served as coordinator and adviser, applying planning and communication skills.

Teaching Curriculum Delivery Student Advising Communication Skills

Customer Service Representative

Sutherland Global Services

May 2019 - Jun 2020 (1 year 1 month)

Provided chat, phone, and email support for Amazon customers, resolving inquiries and order-related concerns.

Customer Support Live Chat Phone Support Email Support Order Resolution

Education

Degrees, certifications, and relevant coursework

PHINMA - University of Pangasinan

Master of Business Administration, Business Administration

2020 - 2022

Pursued a Master of Business Administration degree from PHINMA - University of Pangasinan from 2020 to 2022.

PHINMA - University of Pangasinan

Bachelor of Science in Business Administration, Marketing Management

2017 - 2019

Completed a Bachelor of Science in Business Administration with a focus on Marketing Management from PHINMA - University of Pangasinan from 2017 to 2019.