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Liu Bo

@liubo

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SAN engineer at TechForce Group Limited who designs high-availability storage and OpenShift integrations.

Hong Kong

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At TechForce Group Limited, I design and build high-availability SAN environments for production and disaster-recovery workloads. I also handle storage operations, upgrades, and performance optimization.

At IBM Storage Fusion, I developed an infrastructure-node support feature for the Global Data Platform. I also built Bash deployment scripts for ROSA that cut new-environment provisioning time by over 50%.

At IBM, I provided L3 support for IBM XIV storage systems, diagnosing production incidents and supporting remediation. I also led system-level and integration testing for IBM Storage Fusion services.

Earlier, I provided technical support for EMC CLARiiON/VNX and HP-UX and enterprise infrastructure. I hold three US patents and have experience with Linux, Kubernetes, OpenShift, and storage systems.

Experience

Work history, roles, and key accomplishments

Current

Senior SAN SME

Current

TechForce Group Limited

Jun 2026 - Present (4 months)

Design and build scalable, high-availability SAN environments on Dell, Pure, HPE, Cisco and Brocade platforms for production and DR workloads. Handle SAN operation, upgrades, capacity management and performance optimization; resolve complex incidents with root-cause analysis and cross-team collaboration.

SAN Dell Pure HPE Cisco Brocade EMC SRDF TimeFinder OpenShift Scripting Disaster Recovery

Development Support / Software Developer

IBM

May 2015 - Oct 2024 (9 years 5 months)

Provided L3 technical support and incident/problem management for global customers of IBM XIV high-end storage systems. Assisted in developing and delivering patches for vulnerabilities, performing change implementation and system hardening under change-management procedures.

L3 Support Incident Management Problem Management Root Cause Analysis Patching Vulnerability Remediation System Hardening Kubernetes OpenShift Go BASH Python IBM Storage

Technical Support Engineer

EMC

Mar 2012 - May 2015 (3 years 2 months)

Delivered L2 technical support for global customers of EMC CLARiiON/VNX mid-range SAN storage, remotely diagnosing and resolving complex hardware, software, and performance incidents. Served as a subject-matter resource, performing advanced troubleshooting and root-cause analysis spanning server, network, and application boundaries.

EMC CLARiiON EMC VNX SAN Troubleshooting Root Cause Analysis Technical Support

Technical Support Engineer

Hewlett-Packard

Apr 2009 - Mar 2012 (2 years 11 months)

Provided L1 technical support for HP-UX, HP 9000/IA64 servers, SAN storage, switches, and tape libraries to enterprise customers across mainland China and Hong Kong. Remotely diagnosed and resolved complex device hardware and OS problems, maintaining uptime for business-critical enterprise infrastructure.

HP UX HP 9000 IA 64 SAN Storage Switche Tape Libraries Troubleshooting

Technical Support Engineer

Yardway

Aug 2006 - Sep 2008 (2 years 1 month)

Delivered post-sales technical support for imported mobile rail welding machines, including remote diagnosis and on-site resolution of major equipment failures. Maintained the company's computer and network equipment and translated/consolidated English technical documentation.

Technical Support Remote Diagnosis Onsite Support Documentation Translation