LOLisahlily Owuor
@lisahlilyowuor
Motivated Business Information Technology major with strong programming skills.
KenyaWhat I'm looking for
I am a highly motivated Business Information Technology major with a solid foundation in programming languages such as C, C++, Java, Python, and JavaScript. My hands-on experience extends to databases like MySQL, computer networking, and web development. I am eager to leverage my skills on impactful projects that can positively affect the world.
Currently, I work in customer relation management at Chateau254, where I operate point of sale systems, analyze customer feedback, and implement upselling strategies to enhance revenue. My previous internship at Kenya Pipeline Company allowed me to provide exceptional customer service while optimizing network performance and troubleshooting ICT-related issues. I thrive in environments that challenge me to grow and innovate.
Experience
Work history, roles, and key accomplishments
Customer Relation Management
Chateau254
May 2023 - Present (2 years 1 month)
Managed customer relations by analyzing feedback to enhance service delivery and satisfaction. Operated point of sale systems and implemented upselling strategies to optimize sales. Maintained the restaurant's website and managed social media platforms for brand engagement.
ICT Support Intern
Kenya Pipeline Company
May 2022 - Aug 2022 (3 months)
Provided exceptional customer service by resolving ICT-related issues and optimizing network performance. Conducted proactive troubleshooting and collaborated with clients to identify needs and develop solutions.
Education
Degrees, certifications, and relevant coursework
MTMasinde Muliro University of Science and Technology
Diploma, Business Information Technology
2020 - 2023
Grade: Credit 1
Studied Business Information Technology with a focus on programming, databases, and web development. Developed skills in various programming languages and gained hands-on experience in ICT support and digital marketing.
Koru Girls Secondary School
High School Diploma
2016 - 2019
Grade: C
Completed high school education with a focus on general studies, achieving a satisfactory grade.
Nyabondo Girls Primary
Primary School Certificate
2007 - 2015
Grade: 330
Completed primary education, laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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