Open to opportunities

Lionel Kazam

@lionelkazam

Message

I am a professional pursuing my passion in the field of customer service.

South Africa

Message

What I'm looking for

I seek a role that allows me to leverage my customer service skills in a dynamic environment, fostering relationships and driving satisfaction.

French Customer Service

Provider Relations Representative

Experience

Work history, roles, and key accomplishments

Provider Relations Representative

Global Benefits Group, Inc.

Sep 2016 - Feb 2024 (7 years 5 months)

Oversaw support for Claims Assistance teams by building relationships with medical providers across Africa, expanding the provider network through direct-billing agreements. Managed various projects and correspondence to enhance service delivery.

Teamwork Negotiation Relationship Management Claims Management Project Management Process Improvement Customer Service Problem Solving Time Management Communication Skills

Client Relation Officer

Amazing Shoes Store

Sep 2013 - Jan 2016 (2 years 4 months)

Managed customer queries and follow-ups post-sale to ensure satisfaction and uphold the company's reputation. Focused on positive customer interactions.

Customer Service Problem Solving Relationship Management Time Management Teamwork Sales Support Conflict Resolution Organizational Skills Communication Skills

Assistant Event Coordinator

Made Pro Events

Mar 2010 - Apr 2011 (1 year 1 month)

Assisted in planning and organizing events, ensuring smooth operations on-site. Developed skills in multitasking and managing customer expectations during events.

Communication Skills Event Planning Team Coordination Customer Service Problem Solving Time Management Organizational Skills Flexibility

Education

Degrees, certifications, and relevant coursework

Skillsoft

Certificates, Customer Service

2020 - 2020

Completed 17 Skillsoft Certificates in Customer Service, enhancing skills in customer interaction and service excellence.

Navex Global

Short Courses, Compliance Training

2017 - 2017

Completed short courses in International Workplace Harassment, Global Anti-Bribery and Corruption, and Anti-Money Laundering.

Central Technical College

N4, N5, N6, Marketing Management

2014 - 2015

Completed N4, N5, and N6 qualifications in Marketing Management, including courses in Business Communication, Entrepreneurship, Public Relations, Sales Management, Marketing Communication, and Marketing Research.