Open to opportunities

Lillian Duarte

@lillianduarte

Message

Experienced 911 telecommunicator and childcare educator skilled in multitasking, communication, and emergency response.

United States

Message

What I'm looking for

I’m seeking a role in emergency communications, childcare, or customer-facing management where I can apply my multitasking, communication, leadership, and teaching skills in a fast-paced, team-oriented environment with growth opportunities.

I am an experienced 911 telecommunicator and childcare educator who thrives in fast-paced, high-stakes environments. I dispatch for multiple police and fire agencies, manage classroom operations as a preschool lead, and oversee retail staffing and operations.

I am a published author who brings strong communication, multitasking, and organizational skills to every role.

I hold certifications in CPR, First Aid, ServSafe and Child Development, and I excel at data entry, documentation and customer-facing leadership. I seek roles where I can combine emergency response, teaching, and people-focused management to drive safety and positive outcomes.

Experience

Work history, roles, and key accomplishments

Current

Preschool Lead Teacher

Current

Bright Horizons Family Solutions

Dec 2022 - Present (3 years 6 months)

Lead preschool classroom since December 2022, planning curriculum and supervising children while supporting developmental milestones and classroom management.

Childcare Lesson planning Classroom Management Child Development

Current

Store Manager

Current

Cold Stone Creamery

Jul 2020 - Present (5 years 11 months)

Manage store operations including scheduling, inventory ordering, running meetings, and leading the team to maintain customer service and daily performance.

Inventory Management Scheduling Team Leadership Customer Service

Current

911 Telecommunicator

Current

City of McHenry

Answer 911 and non-emergency calls and dispatch for 16 police and fire agencies, multitasking in high-pressure situations to ensure timely public safety responses.

911 Calls Multitasking Communication Situational Awareness Data Entry

Waitress

Olive Garden

Jan 2021 - Jun 2021 (5 months)

Provided friendly table service and built repeat customer relationships during high-volume service from January to June 2021.

Customer Service Table Service Communication

After School Tutor

Lyons School District 103

Jun 2019 - Mar 2020 (9 months)

Tutored K–5 students after school, improving comprehension and managing student records and payments between June 2019 and March 2020.

Tutoring Elementary Education Lesson planning Record keeping Childcare Communication

Summer Camp Counselor

Lyons School District 103

May 2019 - Jul 2019 (2 months)

Supervised children aged 5–14, led educational activities and coordinated field trips during the summer program to ensure safe and engaging experiences.

Field trip coordination Child Supervision Field Trip Coordination Childcare Communication

Hostess

Applebee's

Mar 2018 - Nov 2018 (8 months)

Greeted guests, managed to-go orders and maintained restaurant cleanliness to support efficient front-of-house operations from March to November 2018.

Guest Reception Customer Service