Lillian Duarte
@lillianduarte
Experienced 911 telecommunicator and childcare educator skilled in multitasking, communication, and emergency response.
United StatesWhat I'm looking for
I am an experienced 911 telecommunicator and childcare educator who thrives in fast-paced, high-stakes environments. I dispatch for multiple police and fire agencies, manage classroom operations as a preschool lead, and oversee retail staffing and operations.
I am a published author who brings strong communication, multitasking, and organizational skills to every role.
I hold certifications in CPR, First Aid, ServSafe and Child Development, and I excel at data entry, documentation and customer-facing leadership. I seek roles where I can combine emergency response, teaching, and people-focused management to drive safety and positive outcomes.
Experience
Work history, roles, and key accomplishments
Preschool Lead Teacher
Bright Horizons Family Solutions
Dec 2022 - Present (2 years 9 months)
Lead preschool classroom since December 2022, planning curriculum and supervising children while supporting developmental milestones and classroom management.
Store Manager
Cold Stone Creamery
Jul 2020 - Present (5 years 2 months)
Manage store operations including scheduling, inventory ordering, running meetings, and leading the team to maintain customer service and daily performance.
911 Telecommunicator
City of McHenry
Answer 911 and non-emergency calls and dispatch for 16 police and fire agencies, multitasking in high-pressure situations to ensure timely public safety responses.
Waitress
Olive Garden
Jan 2021 - Jun 2021 (5 months)
Provided friendly table service and built repeat customer relationships during high-volume service from January to June 2021.
After School Tutor
Lyons School District 103
Jun 2019 - Mar 2020 (9 months)
Tutored Kâ5 students after school, improving comprehension and managing student records and payments between June 2019 and March 2020.
Summer Camp Counselor
Lyons School District 103
May 2019 - Jul 2019 (2 months)
Supervised children aged 5â14, led educational activities and coordinated field trips during the summer program to ensure safe and engaging experiences.
Hostess
Applebee's
Mar 2018 - Nov 2018 (8 months)
Greeted guests, managed to-go orders and maintained restaurant cleanliness to support efficient front-of-house operations from March to November 2018.
Education
Degrees, certifications, and relevant coursework
J Sterling Morton West High School
High School Diploma, High School
High School Diploma from J Sterling Morton West High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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