Liliana JImenez

Managed multiple simultaneous customer chats, demonstrating efficient data handling and quick response times while maintaining digital records. Ensured accurate entry and maintenance of client information across digital platforms. Collaborated with team members to pilot new systems, contributing to streamlined processes and efficient data management.

Handled high volumes of customer inquiries by phone, accurately entering and updating client information into proprietary systems. Managed and processed customer accounts, ensuring precise data entry for service activations and changes. De-escalated client complaints and resolved issues, often requiring careful data verification and record adjustments.

Maintained accurate and compliant financial files, demonstrating meticulous attention to detail in a sensitive environment. Initiated customer contact and identified legal representatives, meticulously entering and updating account information. Evaluated financial situations to negotiate repayment terms, requiring accurate data interpretation and record-keeping.

Processed applications and forms, verifying completeness and ensuring accurate data entry into agency systems. Researched and interpreted laws and technical information to accurately record client details and program eligibility, maintaining strict compliance. Conducted in-depth client interviews to gather and input necessary information, resolving complex issues through detailed documentation.

Pursued a Bachelor's Degree in Business with a focus on Project Management. Developed skills in project planning, execution, and management.

Completed an Associate's Degree in Business Administration. Gained foundational knowledge in business operations and administrative practices.