Open to opportunities

Lesley Shikanga

@lesleyshikanga

Message

Clinical Officer with 5+ years delivering patient-centered care and telemedicine support.

Kenya

Message

What I'm looking for

I seek a remote or hybrid clinical support, telemedicine, or public health role where I can apply EMR, care coordination, and telehealth experience while contributing to process improvements and patient access.

I am a driven Clinical Officer with over five years of hands-on experience providing patient-centered care across high-volume outpatient and inpatient settings. I have managed thousands of patient interactions, improved operational efficiency by streamlining appointment scheduling and EMR documentation, and supported virtual consultations to enhance multidisciplinary care.

I consistently maintain data confidentiality and compliance while training new staff and coordinating referrals and insurance verification. I am seeking to apply my clinical, telehealth, and care-coordination skills in remote clinical support, public health, or telemedicine roles within a forward-thinking healthcare organization.

Experience

Work history, roles, and key accomplishments

Current

Locum Clinical Officer

Current

Bliss GVS Limited

Sep 2022 - Present (3 years 1 month)

Delivered diagnostic and treatment services to over 2,000 patients, digitized 3,500+ EMR records, and streamlined appointment scheduling to reduce average patient wait times by 30 minutes.

Patient Care EMR Scheduling Telemedicine Clinical Documentation Triage)Care Coordination Workflow Optimization Triage

Current

Locum Clinical Officer

Current

Emory Hospital Kahawa

Sep 2021 - Present (4 years 1 month)

Recorded and updated digital patient interactions, reduced billing discrepancies through clear patient communication, and supported virtual follow-ups to improve access and retention.

Insurance Verification Billing Support Telehealth Scheduling Patient Education EMR

Registered Clinical Officer

Medical Link Integrated Program

Jul 2021 - Dec 2023 (2 years 5 months)

Maintained 2,000+ patient records, assisted physicians with diagnostics to increase outpatient throughput, and improved handoffs and filing systems for audit readiness.

Record keeping EMR Care Coordination

Clinical Officer Intern

Kisii Teaching and Referral Hospital

Jun 2020 - Jul 2021 (1 year 1 month)

Supported clinical teams in inpatient and outpatient settings during training, assisting with patient assessments, documentation, and basic procedures to support care delivery.

Clinical Assessment Vital Signs Medical Documentation Test Ordering

Healthcare Volunteer

Serem Health Center

Apr 2019 - May 2020 (1 year 1 month)

Provided community healthcare support including patient triage, health education, and basic record keeping to improve local access to primary care services.

Triage)Health Education Record keeping Patient Care Community Outreach Triage