Open to opportunities

Leila User

@leilauser3

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Customer-focused software engineer specializing in .NET, full‑stack development, and SaaS integration support.

Portugal

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What I'm looking for

I seek a remote role where I can combine .NET integration support and full‑stack development, work cross‑functionally, and drive customer-focused product improvements.

I am a software engineer with 4+ years of experience bridging technical engineering and customer-facing integration support, helping developers adopt SaaS products and resolve complex SDK issues.

I have built full‑stack features using Laravel, PHP, Vue.js and managed integrations and troubleshooting using C# and the .NET Framework, contributing to product improvements through user feedback and cross‑functional collaboration.

I work effectively in distributed remote teams, prioritize clear communication with customers and stakeholders, and have delivered projects ranging from event management platforms to desktop/mobile apps and BI solutions.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

Nutrient

Aug 2023 - Present (2 years 4 months)

Supported developers integrating .NET SDKs for document viewing, imaging and processing; troubleshot SDK-specific issues in C# and improved SDK documentation, reducing recurring tickets and improving developer onboarding.

C++.NET Framework Zendesk Documentation Customer Support Cross Functional Collaboration Remote Collaboration

Software Engineer

RSVPify

Mar 2021 - May 2023 (2 years 2 months)

Developed and maintained a widely used event management platform, delivered full-stack features using Laravel/PHP and Vue.js, and improved platform reliability through PHPUnit tests and performance work.

PHP Laravel Vue.Js MySQL PHPUnit Full Stack GitHub Docker

Education

Degrees, certifications, and relevant coursework

NOVA Information Management School (NOVA IMS)

Master of Information Management, Information Management (Digital Transformation)

2024 -

Master of Information Management with specialization in Digital Transformation, covering business process management, e-business, Industry 4.0, data privacy and digital transformation strategy.

Faculty of Information Technologies, University of Mostar

Bachelor of Information Technologies, Information Technologies (Software Engineering)

2016 - 2020

Activities and societies: Bachelor's thesis project: MyDentalCare — desktop and mobile application using .NET Core (C#) and Xamarin Forms.

Bachelor of Information Technologies with specialization in Software Engineering, focused on full-stack engineering, object-oriented programming, databases, web design and project management.