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Laxmi Gurung

@laxmigurung

QA Analyst at Family Service Toronto who tested Dynamics 365 reimbursement claims through downstream Great Plains payment processing.

Canada

Message

At Family Service Toronto, I tested end-to-end reimbursement claim workflows in a Dynamics 365 CRM-based platform, including approvals, batch creation, and downstream payment processing through Microsoft Dynamics GP.

I validated CRM-to-GP integration by comparing batch totals and investigating discrepancies between source and destination systems. I also investigated partial batch-processing failures and checked transaction continuity to reduce the risk of missed or duplicate payments.

At Restoration Hardware (RH), I tested browsing, pricing, cart, checkout, and order-management workflows. I used Postman to validate REST API responses and SQL to investigate backend data inconsistencies.

At Brand M3dia Group, I developed Selenium WebDriver scripts in Java that reduced login test execution time by approximately 25%. I also tested Spin2Win game and restaurant kiosk builds, documented defects, and retested fixes.

Experience

Work history, roles, and key accomplishments

QA Analyst (Internship)

Brand M3dia Group

Sep 2024 - Dec 2024 (3 months)

Developed Selenium WebDriver scripts in Java using TestNG, Maven and Page Object Model, reducing login test execution time by approximately 25%. Tested Spin2Win game and restaurant kiosk builds, logged defects in Jira, and performed cross-browser and mobile compatibility testing.

Selenium Webdriver Java TestNG Maven Page Object Model Functional Testing Regression Testing Exploratory testing End To End Testing Jira TestCaseStudio Cross Browser Testing Mobile Testing Agile

Senior QA Analyst

Restoration Hardware (RH)

Mar 2022 - Sep 2023 (1 year 6 months)

Tested browsing, pricing, cart, checkout and order-management workflows across functional, integration and regression scenarios. Used Postman to validate REST API responses and queried backend data with SQL to investigate inconsistencies.

Functional Testing Integration Testing Regression Testing Postman REST APIs SQL Defect Management Jira Agile

Senior QA Analyst / UAT Lead

Family Service Toronto

Oct 2015 - Feb 2022 (6 years 4 months)

Tested end-to-end reimbursement claim workflows in Dynamics 365 CRM and Microsoft Dynamics GP, validating CRM-to-GP integration results and investigating discrepancies. Prepared and executed functional, regression, and UAT test cases, and supported release decisions through defect triage and status reporting.

Dynamics 365 CRM Microsoft GP Functional Testing Regression Testing UAT SQL Azure DevOps ALM Defect Management Accessibility Testing Google Lighthouse MacOS VoiceOver Agile

QA Tester (Part-Time Contract)

Delphi Technology

Nov 2018 - Dec 2020 (2 years 1 month)

Tested web application workflows against requirements through functional, regression and system testing. Supported Selenium WebDriver automation in Java using Maven, TestNG and Page Object Model, and performed manual accessibility checks.