Lavender Osano
@lavenderosano
I lead customer service teams and deliver accurate, efficient data operations.
KenyaWhat I'm looking for
At Mind Pulse Research and Consultancy Ltd, I supervise and coach customer service teams, improve response times and service quality, and resolve escalated client complaints professionally.
Previously at Samasource Kenya, I entered and maintained high-volume data with over 99% accuracy, corrected discrepancies, protected confidential information, and improved workflow efficiency to reduce processing time.
As a promoted Team Captain, I coordinated daily operations, assigned duties, prepared performance reports, trained new employees, and helped teams consistently meet project targets.
Experience
Work history, roles, and key accomplishments
Customer Service Team Lead
Mind Pulse Research and Consultancy Ltd
Jul 2025 - Present (1 year 2 months)
Supervised and motivated a team to achieve performance targets, monitored daily performance, and handled escalated client complaints. Increased client satisfaction scores by improving response times and service quality, and trained new representatives.
Education
Degrees, certifications, and relevant coursework
KCA University
Diploma in Business Management, Business Management
2024 - 2026
Pursuing a Diploma in Business Management at KCA University, Nairobi, Kenya, from May 2024 to July 2026.
St Patrick's Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2014 - 2017
Completed Kenya Certificate of Secondary Education (KCSE) at St Patrick's Secondary School, Nairobi, Kenya, from 2014 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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