LaTarua Knight
@lataruaknight
Dependable machine operator and customer-focused operations professional.
What I'm looking for
I am a dependable operations professional with extensive hands-on experience operating and maintaining industrial machinery and leading front-line teams. Over multiple roles, I have combined technical aptitude with strong customer service and direct care experience to consistently deliver reliable results.
As a machine operator, I performed routine inspections, set up production runs from blueprints and work orders, and optimized machine settings to improve efficiency. I implemented safety protocols, trained new operators, collaborated on prototypes with engineering, and contributed to continuous improvement initiatives.
In leadership and customer-facing roles, I supervised and trained cashier teams, managed POS and cash procedures, resolved customer issues, and maintained accurate sales and inventory records. I have also provided direct support care, developing individualized plans, coordinating with multidisciplinary teams, and maintaining meticulous client documentation.
I hold a forklift certification and college coursework in counseling, and I am committed to improving processes, reducing waste, and supporting teams through hands-on guidance and clear communication.
Experience
Work history, roles, and key accomplishments
Machine Operator
Circulus Holdings, PBLLC
May 2021 - May 2025 (4 years)
Operated and maintained CNC machines, lathes, mills, and presses while performing inspections and preventive maintenance, improving uptime and production efficiency through process improvements.
Shift Leader
Pilot Flying J
Jun 2017 - Feb 2025 (7 years 8 months)
Supervised and trained cashier teams, managed POS and cash operations, and implemented processes that improved accuracy and efficiency in daily transactions and loss prevention.
Direct Support Professional
Kibois Community Action
Sep 2006 - Jan 2024 (17 years 4 months)
Provided direct care and individualized support to clients with disabilities, implemented care plans, administered medications, and coordinated with multidisciplinary teams to ensure client safety and independence.
Customer Service Representative
Verizon
Jun 2020 - Sep 2022 (2 years 3 months)
Managed high-volume customer inquiries and escalations via phone and email, meeting service metrics while identifying process improvements and upsell opportunities.
Customer Service Representative
1-800-Flowers.com, Inc.
Sep 1996 - Jun 2004 (7 years 9 months)
Handled high-volume customer interactions, resolved complex complaints, assisted with online orders and billing, and contributed to team targets during peak periods.
Education
Degrees, certifications, and relevant coursework
Murray State College
College (coursework), Counseling
2000 - 2002
Completed college-level counseling coursework at Murray State College from August 2000 to May 2002 focused on college counseling topics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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