Lashon Love
@lashonlove
Dedicated Assistant Store Manager with strong customer service skills.
What I'm looking for
I am an experienced Assistant Store Manager with a proven track record in delivering exceptional customer service and operational excellence. Currently, I lead a team at Dollar Tree, where I focus on creating a positive shopping experience for our customers while ensuring the store is well-stocked and organized. My role involves supervising and training associates, managing inventory, and supporting loss prevention efforts, all while adhering to company policies and procedures.
Previously, I worked as a Customer Service Representative for Capgemini and First Collection Services, where I honed my problem-solving and analytical skills. I successfully resolved customer inquiries and streamlined communication processes, contributing to a significant decrease in overdue accounts. My diverse experience, from baking at Edwards Cash Saver to volunteering at Arkansas FoodBank, has equipped me with a unique blend of skills that I bring to every role.
Experience
Work history, roles, and key accomplishments
Assistant Store Manager
Dollar Tree
Mar 2025 - Present (5 months)
Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns. Maintains a presence in the store by providing excellent customer service.
Customer Service Rep
Capgemini
Sep 2024 - Jan 2025 (4 months)
Received inbound phone calls from prescribers and members, utilizing multiple software systems to create prescription cases and determine coverage. Conveyed resolutions to beneficiaries or providers via direct communication and professional correspondence.
Customer Service Rep
First Collection Services
Jul 2021 - Jun 2024 (2 years 11 months)
Resolved customer inquiries efficiently and processed billing and payment issues, leading to a 20% decrease in overdue accounts. Utilized CRM software to track and manage customer interactions, ensuring accurate and timely follow-ups.
Baker
Edwards Cash Saver
Dec 2020 - Jun 2021 (6 months)
Managed daily baking operations, ensuring consistent quality and timely production. Introduced new recipes, enhancing product variety and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
BS in Information Technology, Information Technology
2019 - 2024
Studied information technology principles and practices. Gained knowledge in various IT domains.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Lashon?
You can contact Lashon and 90k+ other talented remote workers on Himalayas.
Message LashonFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
