Open to opportunities

Ladi Koleade

@ladikoleade

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Certified Six Sigma Green Belt specializing in quality management.

Canada

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What I'm looking for

I seek a role that fosters continuous improvement and values quality management.

I am an ASQ Certified Six Sigma Green Belt with over three years of experience in quality management, process auditing, and continuous improvement within the manufacturing industry. My role as an ISO 9001:2015 Lead Auditor has equipped me with the skills to develop and implement audit criteria, ensuring compliance with regulatory standards. I excel in data analysis, supplier quality management, and process optimization, leveraging tools like Power BI and ERP systems to enhance operational efficiency.

Throughout my career, I have successfully collaborated with cross-functional teams to identify process inefficiencies and implement effective solutions that enhance quality while reducing costs. My problem-solving mindset and leadership abilities have consistently made me a valuable asset to my organizations. I take pride in my ability to analyze data and generate actionable insights that drive strategic recommendations for improving customer experience and operational performance.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst

Current

Teknowledge

Sep 2019 - Nov 2024 (5 years 2 months)

As a Quality Analyst, I collected customer insights to identify trends and pain points, analyzed VoC data for actionable insights, and led calibration sessions. I monitored performance issues, resulting in a 5% improvement in CSAT, and provided targeted coaching that improved call quality by 25%.

Customer Insights Performance Monitoring Coaching Quality Assurance Data Analysis Team Collaboration CSAT

Quality Supervisor

Tranos Contracting Limited

Jun 2014 - Jan 2018 (3 years 7 months)

Managed corrective action requests and nonconforming material reports, achieving a 95% resolution rate. Utilized quality tools to reduce product defects by 15% and collaborated on Supplier Improvement programs, enhancing performance by 25%. Facilitated continuous improvement activities, leading to a 20% reduction in defects.

Continuous Improvement APQP Performance Monitoring