At Alcon, I own discovery, feature definition, backlog prioritization, UX validation, UAT, and release readiness for an AI-enabled Salesforce Sales Effectiveness Platform used by commercial field teams. I translate headroom analysis, retention indicators, account intelligence, and predictive recommendations into actionable Salesforce workflows.
I’ve led Salesforce product ownership and business analysis at SPAR Solutions and enterprise banking software initiatives at FIS (SunGard), partnering with customers, engineering, UX, QA, architecture, and ML teams. I recently defined product logic, conversation flows, and Figma mockups for a pre-sales agentic AI use case and contributed to A/B testing Salesforce Agentforce and AWS-based agents.
