KOMAL SHARMA

I’m a Business Analyst with 1.6+ years of experience delivering data-driven insights across logistics, digital platforms, and e-commerce domains. I turn operational data into measurable outcomes using KPI frameworks, SQL-driven models, and clear business requirements documentation.

Most recently at RTC Express Private Limited, I designed and deployed Power BI dashboards tracking 15+ operational KPIs (including SLA adherence, turnaround time, and fleet utilization). I built SQL-driven data models integrating ERP and TMS data sources, automated recurring reporting (reducing manual effort by 25%), and supported weekly leadership reviews with trend and variance analysis.

Earlier, I led requirements gathering and gap analysis, translating client needs into BRDs and user stories for ticket booking, e-commerce, and service portals. I defined KPI frameworks and event-tracking structures, performed cohort/retention analysis, supported A/B test evaluations, and aligned stakeholders on functional requirements and expected metrics during testing and client reviews.