At GoHighLevel, I served as the senior Tier 2 escalation lead for ISV integrations, resolving complex issues across Twilio, Mailgun, LeadConnector, and WhatsApp API frameworks.
I safeguarded global marketing agencies from message blockages by auditing A2P 10DLC registration, toll-free verification, phone-number acquisition, and domestic, international, and WhatsApp messaging compliance. I managed 60–70 complex engineering tickets weekly, resolved short-interval errors in under 20 minutes, and sustained 95%–100% CSAT.
I also mentor junior support agents, support data recovery and security incidents, and use AI-driven ticket annotation and automation to improve operations.
