Open to opportunities

Kim Lu

@kimlu

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I build reliable data workflows, reporting automation, and operational insights.

United States

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What I'm looking for

I'm looking to apply data analytics, automation, forecasting, and process improvement skills to operational or business challenges, partnering with stakeholders to turn complex data into reliable reporting and actionable decisions.

I'm currently managing core data systems and technical infrastructure for View Boston at Legends Hospitality, helping maintain 99.9% platform availability through rigorous system cross-checks.

I improve operational reporting by analyzing workflows and implementing automated fixes, increasing reporting reliability by 15%. I also lead technical lifecycles and digital integrations for large-scale corporate events.

My work spans SQL, Power BI, Tableau, Excel automation, SAP, Python, and R. At Suffolk University, I built Excel pipelines for a CRM migration with 99%+ accuracy and produced data visualizations for executive year-end reporting.

I'm bringing business analytics, financial-process tracking, forecasting, and process improvement experience to data-focused operational challenges. My graduate work includes demand forecasting, predictive analytics, Lean Six Sigma, and business process optimization.

Experience

Work history, roles, and key accomplishments

Current

IT Operation & System Specialist

Current

View Boston (Legends Hospitality LLC)

Jul 2024 - Present (2 years 2 months)

Manage core data systems and technical infrastructure for internal operations, ensuring 99.9% platform availability via rigorous system cross-checks. Analyze workflows to identify inefficiencies, implementing automated fixes that improved system reporting reliability by 15%.

Data Systems Management Workflow Analysis Automation System Reliability Technology Deployment Event Management

Service Desk Technical Assistant

Suffolk University

May 2022 - May 2023 (1 year)

Resolved complex technical issues for clients via phone, email, and in-person, maintaining a 95% customer satisfaction rate. Managed account provisioning and technical onboarding/offboarding workflows for faculty and staff within ServiceNow.

Technical Support Customer Service ServiceNow Provisioning Onboarding Offboarding Software Installation

Data Assistant

Suffolk University

May 2022 - Aug 2022 (3 months)

Analyzed and visualized data for year-end reports, providing actionable insights for executive decision-making processes. Built Excel pipelines to consolidate legacy data for CRM migration with 99%+ accuracy, supporting data integrity and reporting.

Data Analysis Data Visualization Excel CRM Migration Data Integrity Reporting

Human Resources Student Assistant

Suffolk University

Jan 2022 - May 2022 (4 months)

Coordinated university-wide employee engagement by creating training and development content for 500+ staff members. Analyzed workforce data and tracked key metrics to assist leadership with strategic forecasting and planning.

Employee Engagement Training and Development Track Key Metrics Strategic Planning Record keeping Process Efficiency Portal Design

Education

Degrees, certifications, and relevant coursework

Bentley University

Master of Science, Business Analytics

2024 - 2025

Pursued a Master of Science in Business Analytics with a concentration in Data Science, completing key coursework in data management, data mining, and business process management.