Open to opportunities

Kiana Duncan

@kianaduncan

Message

Dedicated pharmacist with over 4.5 years of experience.

United States

Message

What I'm looking for

I seek a role that fosters professional growth and emphasizes patient care.

I am a hard-working and patient-centered Pharmacist with a Doctor of Pharmacy and over 4.5 years of experience in the field. My journey has been marked by a commitment to excellence, where I have frequently been praised for my efficiency and professionalism. I aim to leverage my extensive knowledge of teamwork and collaboration to contribute positively to your company.

Currently, I serve as a Pharmacy Manager at Walgreens, where I engage with customers to ensure a positive experience while supervising pharmacy operations. My previous roles have equipped me with a strong foundation in medication management, patient counseling, and collaboration with healthcare professionals. I am dedicated to enhancing patient care through effective communication and quality service.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Manager

Current

Walgreens

Jan 2023 - Present (2 years 6 months)

Engaged customers and patients by greeting them and offering assistance with products and services. Resolved customer complaints and responded to requests in a timely manner to ensure a positive patient experience. Supervised the pharmacy operations manager's execution of pharmacy operations, including record-keeping, auditing, and maintenance.

Customer Service Pharmacy Operations Record keeping Auditing Customer Experience Medication Management

Pharmacist

Walgreens

Sep 2020 - Jan 2023 (2 years 4 months)

Maintained records such as pharmacy files, patient profiles, and controlled drug registries. Provided information and advice regarding drug interactions, side effects, dosage, and proper medication storage. Collaborated with other healthcare professionals to plan, monitor, and evaluate the quality or effectiveness of drugs and drug regimens.

Pharmacy Records Medication Storage Patient Counseling Patient Engagement

Pharmacy Intern

Walgreens

Jul 2017 - Aug 2020 (3 years 1 month)

Provided Medication Therapy Management (MTM) services to patients daily using the Outcomes platform. Counseled and processed prescriptions with a focus on quality assurance and strong customer service. Prepared and helped dispense nearly 450-500 scripts per day while providing quality service and ensuring accuracy.

Medication Management Quality Assurance Customer Service Immunizations