Khurram Mushtaq
@khurrammushtaq
Senior Product Designer at Expertflow simplifying live chat, video, and contact center products for complex customer journeys.
PakistanWhat I'm looking for
At Expertflow, I design live chat, video, and call center software, including chatbots, multichannel campaigns, customer journeys, and reporting. I work on products that connect chat channels and CRM systems.
At Folio3 Software, I led end-to-end design for SaaS platforms, mobile apps, websites, and admin dashboards, from discovery through delivery. I developed scalable design systems in Figma, used research and testing to inform design decisions, and managed and mentored UI/UX team members.
Experience
Work history, roles, and key accomplishments
Senior Product Designer
Sep 2023 - Present (3 years 1 month)
Livechat, Video and call center
*Chatbots and chat over any chat channel (Whatsapp, SMS, Viber,..)
*CRM connectors (Microsoft Dynamics, Siebel, Oracle Service Cloud, SAP)
*Multichannel Campaigns (Digital, Social, Voice, Chat)
*Customer Journeys
*Reporting, Wallboard/ Dashboard
Based out of Switzerland, Egypt, Morocco, Kenya, Pakistan, Southafrica, India, US and Nigeria
Sr. Ui/UX Designer | Line Manager
Folio3 Software
Nov 2019 - Sep 2023 (3 years 10 months)
Led end-to-end UI/UX design for SaaS platforms, mobile apps (iOS & Android), websites, and admin dashboards from discovery to final delivery.
Conducted user research, usability testing, persona development, and behavioural analysis to drive informed design decisions.
Created wireframes, user flows, prototypes, and high-fidelity UI designs to support rapid iteration and product validation.
Develope
Snr.UI/UX designer
QuantumLHE (pvt) Ltd.
Oct 2017 - Nov 2019 (2 years 1 month)
As Sr. UX Expert i am responsible to create User-experience design with the proven know-how to combine creative and usability viewpoints resulting in world-class Web and mobile applications.
Vast experience for:
- Research
- Interaction Design
- Wireframing
- Low and High-fidelity mockups
- Rapid prototyping
- Sketching
- User Research
- A/B Testing
- Social Media
Successfully Injected user-exp
Education
Degrees, certifications, and relevant coursework
Premiere Pro 2022 Essential Training
Jan 2024
Prompt Engineering: How to Talk to the AIs
Feb 2024
Designing Microinteractions with Figma
Dec 2023
Google Digital Garage
Fundamentals of Digital Marketing
Apr 2023
IBM
IBM Enterprise Design Thinking Practitioner
Feb 2022
IBM
Enterprise Design Thinking Co-Creator
Mar 2022
Udemy
Techniques in product management and Leadership
Jun 2020
Udemy
Communication Styles for Stronger Social Skills Your progress
Jun 2020
Udemy
Creativity, Design Thinking and Innovation for business
Jun 2020
Google Digital Garage
How to increase productivity at work
Jun 2020
Udemy
Building Confidence Masterclass Part 1
Jul 2020
Udemy: Online Courses
Product Management
Sep 2020
Udemy
Figma & UI/UX
Aug 2020
National College of Arts
Specialization in web designing, Web Designing
2005 - 2006
Advance level Web designing
Australian Culture Center
Business Communications, English Language Business Communications
2006 - 2006
English Language Business Communications
National College of Arts
Specialization in graphics, animation, Web and Graphics
2004 - 2005
Snr Level Diploma Cource from one of the best institute among country
Cybernetics Institute of Computer Sciences
Bachelor's degree, Computer Science
2000 - 2002
Bachelor of Computer Sciences
Garrission Degree College
Intermediate in Medical Sciences FSC, FCS
1996 - 1998
Intermediate in Medical Sciences
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Job categories
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