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Khaoula Mediouni

@khaoulamediouni

Bilingual ICT Project Manager delivering digital transformation and data-driven innovation across international public-sector teams.

Canada

Message

What I'm looking for

I’m looking for a role where I can lead end-to-end digital transformation and ICT delivery, coordinate cross-functional stakeholders, and use data-driven tools like Power BI to improve governance, adoption, and operational efficiency.

I’m a bilingual ICT Project Manager with 10+ years of experience delivering digital transformation and technology initiatives within international organizations and public sector institutions. I coordinate cross-functional teams, manage complex project portfolios, and deliver data-driven solutions that improve operational efficiency, stakeholder engagement, and digital innovation.

In my recent role at ISIE, I led the adoption of Microsoft 365 tools (SharePoint, OneDrive, Teams, Planner, Forms) and drove process improvements that strengthened workflow efficiency across 5 central departments and 24 regional offices. Previously at UNDP, I supported digital transformation across national institutions, led needs assessments and platform deployments, and coordinated product ownership and Scrum delivery—including international training and deployment of eMonitor+ across 5 countries to support real-time analysis of 2M+ data points and 10,000+ verified content items.

Experience

Work history, roles, and key accomplishments

ICT Specialist – Digital Training Unit

Independent High Authority for Elections (ISIE)

Apr 2025 - Mar 2026 (11 months)

Led adoption of Microsoft 365 tools (SharePoint, OneDrive, Teams, Planner, Forms) to improve collaboration, document management, and workflow efficiency. Coordinated central and regional teams and implemented administrative process improvements for vehicle reservations and fuel requests.

Microsoft 365 SharePoint Microsoft Teams Planner Microsoft Forms Document Management Process Optimization

ICT Project Associate

United Nations Development Programme (UNDP)

Jan 2020 - Mar 2025 (5 years 2 months)

Coordinated delivery of digital transformation and ICT initiatives with national institutions and international partners, including needs assessments, technical specifications, and platform deployment support. Served as Project Coordinator/Product Owner/Scrum facilitator and managed multi-stakeholder engagement; led implementation of legal aid and governance platforms and the eMonitor+ deployment

Digital Transformation ICT Project Delivery Needs Assessment Technical Specifications Deployment Product Ownership Backlog Management Sprint Planning Stakeholder Management EMonitor+ Platform Data Analysis

ICT Support Officer & Helpdesk

Independent High Authority for Elections (ISIE)

Oct 2014 - Jan 2020 (5 years 3 months)

Led helpdesk operations supporting ICT services for headquarters and 24 regional offices during national electoral processes. Supervised technical support teams, trained staff and temporary electoral officers, and supported deployment and maintenance of election ICT infrastructure to ensure system uptime.

Helpdesk operations Incident resolution Maintenance Technical Support Team Supervision training coordination