Ketki Joshi

I’m a Data Operations Analyst focused on turning messy, high-volume information into reliable, faster-moving workflows. At 9fin, I spearheaded real-time news and debt coverage operations across ~5,000 company profiles for the US/EU/LATAM region, streamlining news deduplication and company-matching to cut turnaround time by 32%.

I also drove automation at scale by delivering the web crawler automation programme using HTML and JavaScript, coordinating a cross-functional team to automate data ingestion and processing for ~1,500 companies. That work reduced operational costs by £150,000 annually, and I kept delivery running through consistent process discipline.

Quality is central to how I work: I developed and standardised a Quality Assurance framework and implemented KPI dashboards in Notion with robust error-tracking and quality controls that improved customer satisfaction within six months. I’ve carried this mindset into QA delivery as well—at Fresh Gravity, I handled end-to-end software QA across the full SDLC for MDM platforms (Reltio, Informatica) for client success teams serving First Tech and Sanofi.

I’m comfortable owning testing through regression, integration, system, and UAT, and I use Jira and qTest for defect identification, logging, and fix verification—while prioritising backlogs and meeting SLA targets. Working in Agile environments, I collaborate with development and product to translate stakeholder requirements into structured test plans and validation frameworks, applying Agile and MDM methodologies to strengthen data governance.