At Neoenergia Cosern, I used SAP to look up, record, and track internal processes as an Assistente de Distribuição III.
I also monitored operational team fleets, supporting logistics control and the organization of field activities.
At Neoenergia Cosern, I handled complaints submitted to the ombudsman, checking documents, tracking deadlines, and preparing responses under internal procedures and applicable regulations. I applied ANEEL Normative Resolution No. 1,000/2021 to matters involving energy supply and consumer rights.
Previously, as an Analista de Frota at CENEGED, I tracked vehicle maintenance, fines, licensing, and documentation, and prepared and analyzed reports on mileage, operating expenses, losses, and fuel costs. I also worked as a Técnico em Segurança do Trabalho at HL Engenharia LTDA.
