Kayleigh Catania Gilson

Reconcile financial transactions between internal systems and external partners, including payment providers and banks. Prepare reconciliation summaries and reports for management.

Managed day-to-day operational tasks including monitoring and analysing customer deposits, conducting Enhanced Due Diligence (EDD) checks, and reviewing KYC documentation. Detected and investigated suspicious transactions, fraud, and potential money laundering.

Handled customer emails and live chats, assisted with financial, functional, and technical queries, and managed player account limits. Supported Responsible Gambling initiatives and reported suspicious behaviour.

Carried out inspections of packages and shipping documentation prior to dispatch, managed incoming and outgoing deliveries, and prepared packages for courier collection.

Handled calls for a sensitive governmental campaign, ensuring compliance with the Data Protection Act. Sent emails to the Office of Prime Minister and maintained logs of client cases.

Assisted clients with purchases of handmade Christmas baubles, floral arrangements, and plants. Maintained high retail standards by organising merchandise and conducting stock takes.

Performed beauty therapy treatments including nail services, facials, full-body waxing, manicures, and pedicures. Managed reception duties and maintained a clean salon environment.

Completed the Visualise Cases and Flows of Money course from the Basel Institute on Governance in 2023.

Completed the Source and Application of Funds Analysis course from the Basel Institute on Governance in 2023.

Completed the Combating Terrorism Financing course from the Basel Institute on Governance in 2022.

Completed the Operational Analysis of Suspicious Transaction Reports course from the Basel Institute on Governance in 2022.

Grade: EQF level 5

Activities and societies: User Research, Usability Testing, Research Analysis, Customer Journey Mapping, Information Architecture, User Flows, Wireframing, Interaction Design, Prototyping, UX Design Principles; Tools: Figma, Miro.

Professional Diploma in UX Design from ICE Malta, completed in October 2026. Developed practical knowledge of user-centred design principles and the end-to-end UX design process through research, analysis, design and prototyping projects.

Grade: National classification Level 3

Activities and societies: English, Maltese, Mathematics, Salon Management, Diet & Nutrition, Anatomy & Physiology, Science, Nail Technologies, Facials, Waxing, Make-up, Manicures & Pedicures.

Diploma for Beauty Specialists from MCAST, completed in 2017. Covered salon management, anatomy, physiology, and various beauty therapy techniques.