Open to opportunities

Katusiime Angella

@katusiimeangella

Message

Accounts Assistant focused on accurate reconciliation, customer service, and process improvement.

Uganda

Message

What I'm looking for

I’m looking for an organization that lets me apply my customer care, store management, and financial reconciliation skills, with opportunities for career advancement, career growth, and challenging work that I can learn from and contribute to.

I’m an Accounts Assistant with hands-on experience reconciling invoices, updating expense reports, and recording financial transactions into internal databases. I consistently check spreadsheets for accuracy and maintain both digital and physical financial records to support clean reporting.

In customer-facing roles, I’ve built trust through strong communication and dependable service—negotiating and closing deals, answering product and pricing questions, and handling complaints or objections while gathering feedback for internal teams. I’ve also worked on inventory operation and stock handling to improve client retention and day-to-day accuracy.

Beyond day-to-day execution, I bring leadership and process improvement results, including reducing delivery time and customer complaint delays. I aim to bring high integrity, minimal-supervision performance, and reliable support to help teams meet deadlines, improve customer experience, and strengthen financial process performance.

Experience

Work history, roles, and key accomplishments

Accounts Assistant

Shreeji Fruits Paradise Distributors

Oct 2021 - Dec 2023 (2 years 2 months)

Reconciled invoices, recorded financial transactions into internal databases, and maintained digital and physical financial records. Supported tax payment/return processing and improved reporting for the accounting manager while maintaining book-and-cash accuracy with no losses.

Expense Reporting Transaction recording Tax Compliance Spreadsheet Accuracy Checking Financial Record Management Financial Reporting Process Improvement

Cashier

Shreeji Fruits Supermarket

Jan 2019 - Jan 2020 (1 year)

Provided customer service by collecting payments, scanning items, and applying coding and weighing procedures. Solved customer queries, matched receipts with revenue, and supported accurate price labeling and packaging.

Customer Service Payment Processing Item Coding Weighing Packaging Support

Mellinium Sacco Intern

Ankole Diocese Mellinium Sacco

May 2018 - Jul 2018 (2 months)

Handled cash and cheque payments, verified credit card payments, and reconciled daily invoices. Produced daily, weekly, and monthly transaction reports and assisted clients by guiding them and resolving queries.

Credit Card Verification Customer Support Query Resolution Record keeping

NWSC Customer Care Intern

National Water and Sewerage Corporation

May 2017 - Jul 2017 (2 months)

Supported customer care activities including metre reading and revenue follow-up and collection. Performed related computing tasks and assisted with public relations and communication.

Customer Care Revenue Collection Public Relations Communication