Katie Miller
@katiemiller
Retail Operations Specialist with expertise in customer service and sales.
What I'm looking for
With over 8 years of experience in retail environments, I have honed my skills as a Retail Operations Specialist, excelling in retail sales and cash handling. My journey has equipped me with a deep understanding of merchandising and cashiering, allowing me to ensure seamless customer experiences and efficient transactions. I pride myself on my strong customer service skills and effective problem-solving abilities, which have consistently enhanced customer satisfaction and team dynamics.
Currently, I work as a cashier at K2, where I focus on delivering exceptional customer service while managing cash register operations. My role involves addressing inquiries, resolving issues promptly, and organizing product displays to boost sales. Previously, I managed operations at Sonic, where I led a team of 15 employees, implemented successful merchandising strategies, and streamlined cash handling processes. My commitment to fostering a positive work environment has resulted in improved staff retention and customer loyalty.
Experience
Work history, roles, and key accomplishments
Cashier | Customer Service and Merchandising
K2
Apr 2021 - Present (4 years 3 months)
Currently working as a cashier at K2, a retail store specializing in outdoor equipment, focusing on customer service and efficient transaction handling. Manage cash register operations, ensuring accurate cash handling and transaction processing.
Manager | Retail Operations
Sonic
Jul 2015 - Apr 2020 (4 years 9 months)
Managed operations at Sonic, a fast-food restaurant chain known for its drive-in service, ensuring efficient service and customer satisfaction. Led a team of 15 employees, fostering a team-oriented environment that improved staff retention by +20%.
Education
Degrees, certifications, and relevant coursework
Vincennes University
Associate's Degree, Funeral services
Studied funeral services, gaining knowledge and skills relevant to the industry. Completed coursework and practical training to prepare for a career in this field.
Availability
Location
Authorized to work in
Job categories
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