KM
Open to opportunities

Katie Miller

@katiemiller

Retail Operations Specialist with expertise in customer service and sales.

United States
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What I'm looking for

I am seeking a role that values customer service, teamwork, and growth opportunities.

With over 8 years of experience in retail environments, I have honed my skills as a Retail Operations Specialist, excelling in retail sales and cash handling. My journey has equipped me with a deep understanding of merchandising and cashiering, allowing me to ensure seamless customer experiences and efficient transactions. I pride myself on my strong customer service skills and effective problem-solving abilities, which have consistently enhanced customer satisfaction and team dynamics.

Currently, I work as a cashier at K2, where I focus on delivering exceptional customer service while managing cash register operations. My role involves addressing inquiries, resolving issues promptly, and organizing product displays to boost sales. Previously, I managed operations at Sonic, where I led a team of 15 employees, implemented successful merchandising strategies, and streamlined cash handling processes. My commitment to fostering a positive work environment has resulted in improved staff retention and customer loyalty.

Experience

Work history, roles, and key accomplishments

K2
Current

Cashier | Customer Service and Merchandising

K2

Apr 2021 - Present (4 years 3 months)

Currently working as a cashier at K2, a retail store specializing in outdoor equipment, focusing on customer service and efficient transaction handling. Manage cash register operations, ensuring accurate cash handling and transaction processing.

SO

Manager | Retail Operations

Sonic

Jul 2015 - Apr 2020 (4 years 9 months)

Managed operations at Sonic, a fast-food restaurant chain known for its drive-in service, ensuring efficient service and customer satisfaction. Led a team of 15 employees, fostering a team-oriented environment that improved staff retention by +20%.

Education

Degrees, certifications, and relevant coursework

Vincennes University logoVU

Vincennes University

Associate's Degree, Funeral services

Studied funeral services, gaining knowledge and skills relevant to the industry. Completed coursework and practical training to prepare for a career in this field.

Tech stack

Software and tools used professionally

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Katie Miller - Cashier | Customer Service and Merchandising - K2 | Himalayas