Karol User

Contributed to the discovery, conceptual foundations, and information architecture of a new-generation insurance advisory solution. Designed advisor- and customer-facing interfaces and contributed to the local design system.

Introduced user-centred product practice, conducted the company's first structured customer research, and helped establish a product management function. Coached the team in evidence-based product decisions.

Defined the product and design architecture for the next generation of Ataccama's flagship MDM platform. Introduced a flexible framework for data structure and hierarchy, translating the concept into concrete UI and interaction patterns.

Led the redesign of the patient-facing mobile app for monitoring and therapeutic technology for bipolar disorder. Translated clinical insights into accessible interaction patterns and designed for identical experience across iOS and Android.

Assessed and repositioned Septim, a HoReCa POS and operations platform, ahead of a planned acquisition. Conducted product and business analysis that surfaced fundamental strategic decisions.

Introduced user-centred product practice and modernised the customer experience. Delivered a UX refresh of the on-premise product, piloted the first Delphi-to-web conversion, and shaped the conceptual foundations for the next-generation web product.

Led the UX rescue and complete redesign of an internal underwriting case management tool. Redesigned the information architecture and validated through usability testing, reducing task completion time by up to 50% on key workflows.

Led end-to-end discovery and product design for a new telematics and fleet logistics platform. Conducted extensive user research and designed a system integrating real-time route planning with freight exchange marketplaces and predictive load matching.

Worked as a senior product designer at a discovery- and venture-building studio. Engaged with corporate clients on early-stage concept validation, product definition, and prototype design.

Designed a premium fine-arts trading platform combining low-volume, high-value sales with rich multimedia storytelling. Balanced sophisticated buyer-facing presentation with a simple artist-facing experience.

Led end-to-end product and service design of a multi-sided marketplace for handmade goods. Combined advanced filtering and recommendation with integrated quality curation, cross-country logistics, and payment compliance.

Co-founded a soft-skills training company.

Joined as the first hire after the founder to define the technology direction, assemble the initial engineering team, and contribute to investor presentations for a smart-home lighting controller.

Worked as a technical reviewer for Živě.cz and Mobilmania.cz.

Founded a company providing time and process management solutions.

Master's degree in Management and Security Management from VŠBM in Košice, Slovakia, completed in 2012.