Open to opportunities

Karla Santic

@karlasantic

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Community Manager and Creative Business graduate crafting engaging content and growth through artist communities.

Austria

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What I'm looking for

I’m looking for a role where I manage vibrant communities, create and optimize social content, use analytics to improve engagement, and collaborate across teams to test ideas and ship better experiences.

I’m a Creative Business graduate building momentum through community-first communication. I currently work as a Community Manager where I develop and refine content that supports clear brand messaging, stronger engagement, and better user experience.

At Artivive Gmbh, I contribute to website updates and content optimisation, creating copy and visual materials aligned with brand guidelines. I also develop, schedule, and manage targeted content across social and community platforms to keep messaging consistent and engagement high within the artist community.

Beyond publishing, I handle user inquiries through support channels and resolve technical or platform-related issues to protect customer experience. I also support product testing for new features by documenting bugs and usability insights and collaborating with the development team to improve platform performance.

Earlier, as a Community Management Intern, I strengthened my community engagement and analytics skills by managing social media interactions and analyzing community and social metrics to optimize content strategy. My customer-facing roles in retail further sharpened my organization, service mindset, and ability to work effectively in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Community Manager

Current

Artivive GmbH

Oct 2025 - Present (8 months)

Supported website updates and content optimization by creating brand-aligned copy and visuals. Developed and scheduled targeted social/community content, handled user inquiries, and contributed product feedback by documenting usability insights and bugs.

Website Optimization Community Management Product Testing Bug Reporting Community Engagement

Community Management Intern

Artivive GmbH

Mar 2025 - Sep 2025 (6 months)

Engaged with a global artist community by managing social interactions and supporting community communications. Created scheduled social content, supported campaigns and virtual events, and analyzed community/social metrics to improve engagement strategies.

Community Engagement Social Media Management Content Creation Virtual Events Customer Service Social Media Analytics Metrics Content Strategy

Bakery Associate

Albert Heijn

Oct 2023 - Apr 2024 (6 months)

Monitored inventory levels and tracked product expiration dates while following strict food safety and hygiene regulations. Maintained cleanliness and organization in the bakery area and supported daily production and service goals in a fast-paced environment.

Food Safety Compliance Track Expirations Clean Workspace Maintenance Team Collaboration Fast Paced Environment Customer Service Support

Sales Associate

New Yorker

Jun 2022 - Aug 2023 (1 year 2 months)

Provided customer service by assisting shoppers, making product recommendations, and supporting a positive in-store experience. Restocked shelves, organized merchandise, maintained visual presentation standards, and collaborated with the team to help meet sales targets.

Customer Service Product Recommendations Merchandising Standards Visual Merchandising Sales Targets Teamwork

Education

Degrees, certifications, and relevant coursework

Breda University of Applied Sciences

Creative Business, Creative Business

2022 - 2026

Studied Creative Business with a focus on marketing, project management, and media innovation through hands-on projects with real clients. Gained experience applying creative solutions in a multicultural environment.

Tourism and Hospitality School Dubrovnik

Tourism and Hospitality Technician, Tourism and Hospitality

2018 - 2022

Trained as a Tourism and Hospitality Technician, studying hospitality, tourism management, and customer service operations. Developed practical hotel and travel industry experience and strengthened organizational and interpersonal skills.