Karla Palominos

Managed end-to-end billing, customer collections, and vendor payment processing, ensuring full accuracy across financial statements. Performed account reconciliations and collaborated with cross-functional teams to resolve invoice discrepancies.

Supervised operational and logistics compliance documentation in accordance with corporate internal control standards. Monitored cross-functional maritime data processes to identify operational risks and improve procedural efficiency.

Developed commercial strategies and managed key customer accounts for transportation and logistics operations. Maintained continuous communication with clients to negotiate terms, optimize delivery schedules, and resolve operational issues.

Designed and delivered tailored bilingual educational curricula for international students and business professionals. Enhanced cross-cultural communication skills and adapted learning methodologies to suit individual performance targets.

Led end-to-end credit management and collection operations, monitoring customer credit risk profiles and assigning credit limits. Utilized SAP ERP extensively and achieved a 70% reduction in DSO and increased collection efficiency by 90%.

Managed general office administration, document control, and customer support for small and medium-sized enterprise accounts.

Supervised VIP guest services operations, team scheduling, and compliance with high-tier hospitality and security standards.

Oversaw shift planning, room quality inspections, and team productivity performance metrics in an international environment.

Pursuing a Bachelor's Degree in Business Administration & Finance, currently in progress.

Graduated with an Associate Degree in Business Administration with a major in Foreign Trade in December 2021.

Completed three years of English Pedagogy studies from 2011 to 2014.