Karla Frančina

Managed bar service activities and supported day-to-day operations in a club environment. Handled customer interactions to ensure smooth service and resolve issues as they arose.

Created visual designs using computer software and traditional techniques by developing concepts, layouts, and mockups based on client input. Edited and finalized print and digital designs after feedback, selecting typography and color for a cohesive look.

Managed bar operations, including inventory and budgeting, while developing and maintaining standard operating procedures. Trained and supervised bar staff, scheduled shifts, and handled customer complaints.

Handled customer inquiries and complaints while meeting call and customer satisfaction performance targets. Managed customer accounts, processed requests and orders in computer systems, and performed outbound follow-up or sales calls.

Provided bar service and supported daily operations from 2018 through 2020. Assisted with customer interactions to maintain service quality throughout shifts.

Developed UX/UI design skills including user research, wireframing/prototyping, and collaboration to ensure designs are implementable.

Created visual designs using computer software and traditional techniques, developing concepts, layouts, and print or digital mock-ups based on client input and feedback.

Trained as a Graphic Technician/Designer at the School of Graphic Design and Media Production in Zagreb.