Open to opportunities

Karen Groesbeek

@karengroesbeek

Message

I deliver compassionate pharmacy care and efficient administrative management.

South Africa

Message

What I'm looking for

I seek a patient-centered pharmacy or admin role where I can apply dispensing expertise, lead teams, manage inventory, and deliver exceptional customer service while growing professionally.

I am a dedicated pharmacist assistant and experienced administration manager with over three decades of hands-on experience across healthcare retail and office management, having managed secretarial teams, overseen credit control, stock and bank reconciliations, and handled confidential documentation. From dispensing medication and processing medical aid claims to leading OTC teams, I consistently deliver patient-focused service and operational accuracy.

I combine strong customer-service instincts with technical proficiency in Microsoft Office, Unisolve, Apple systems and SAP, and hold a Post Basic Pharmacist Assistant qualification plus NQF5 Customer Connection and NLP coaching training. I seek roles where I can apply compassionate care, team leadership, and inventory control to improve patient outcomes and retail performance.

Experience

Work history, roles, and key accomplishments

Post Basic Pharmacist Assistant

Dischem Knysna

Jan 2019 - Jan 2024 (5 years)

Dispensed medications, handled chronic approvals and maintained stock levels to ensure uninterrupted patient medication supply and provide health advice.

Chronic Approvals Stock Management Medical Aid Interaction Unisolve Customer Service

Post Basic Pharmacist Assistant

Clicks Knysna

Jan 2016 - Jan 2019 (3 years)

Dispensed medication, managed chronic approvals and liaised with patients and medical aids to improve adherence and service quality.

Chronic Approvals Medical Aid Interaction Stock Management Unisolve

OTC Manager

Dischem Festival Mall

Jan 2015 - Jan 2016 (1 year)

Led the OTC team to meet sales targets, managed dispensing and controlled stock levels to improve OTC sales performance and inventory accuracy.

OTC Management Team Leadership Inventory Management Customer Service

Post Basic Pharmacist Assistant

Dischem Rosebank

Jan 2014 - Jan 2015 (1 year)

Dispensed medication, processed medical aid claims and managed chronic applications while providing healthcare advice and OTC sales to ensure accurate patient care.

Medication Management Patient Counseling OTC Stock Control Unisolve Customer Service

Admin Manager

Medicross Monument

Jan 1996 - Jan 2014 (18 years)

Managed credit control, debtors, stock and bank reconciliations, and processed medical aid remittances to improve financial accuracy and cash flow.

Credit Control Stock Control Bank Reconciliation Medical Aid Remittance Processing Financial Reporting SAP Microsoft Office

Manager, Secretarial Services

Bateman Process Instrumentation

Jan 1990 - Jan 1996 (6 years)

Managed a secretarial pool for a blue‑chip engineering firm, streamlining quotation preparation across departments and maintaining confidentiality with security‑cleared handling of sensitive documents.

Team Management Confidential Document Handling Cross Functional Collaboration