At EXL, I handle insurance operations and new business activities in the Life & Annuities process. I process and validate employee, policy, and case information while following process guidelines.
I use Excel for data analysis, reconciliation, formatting, and filtering. My daily work includes functions such as XLOOKUP, VLOOKUP, HLOOKUP, COUNTIF, and LEN.
I perform data-quality checks and resolve formatting or information issues before processing or submission. I also maintain productivity and quality targets while following compliance, confidentiality, and standard operating procedures.
When I encounter exceptions or unclear cases, I coordinate with team members and escalate them when required. I hold a Bachelor of Arts degree from Indira Gandhi National Open University (IGNOU).
