At SANIZER IT SERVICES USA, I led and coached Financial Crime Analysts across AML investigations, KYC/CDD reviews, transaction monitoring, and fraud investigations. I managed operational performance and quality reviews, and addressed fraud trends and compliance gaps through root cause analysis and process improvements.
At Amazon, I investigated account takeovers, identity theft, suspicious transactions, and customer appeals. I reviewed transaction and customer information to identify risk, and raised tickets to restrict accounts when needed.

