Kamran Ahmad

As a seasoned Senior Technical Analyst, I have honed my skills in identifying efficiencies and problem areas within data streams, while effectively communicating project needs. With a strong background in setting up administrator and server accounts, I excel in managing system functionality and troubleshooting issues to offer solutions. My excellent collaboration skills and commitment to maximizing production processes make me a valuable team player.

In my current role at HCL Technologies Pvt. Ltd., I have successfully troubleshooted technical issues, provided on-site technical support, and resolved escalated ServiceNow technical issues. I have also demonstrated my expertise in providing technical support for end-users across various regions, including Australia, UK, US, and Canada.

With a strong understanding of Active Directory, Microsoft 365, and ServiceNow, I am well-equipped to take on challenging technical support roles. My experience in managing a team of technical support professionals has taught me the importance of efficient workflow, quality standards, and client satisfaction.