At Multnomah County, I provided administrative support to the MH department by collecting incident reports and PHI data for tracking and reporting. I processed an average of 60–100 reports daily.
I verified detailed reports in EHR, abstracted information, researched discrepancies, and communicated corrections for scanned documents. I also participated in monthly meetings.
At Kaiser Permanente, I supported members and patients in person, verified insurance eligibility, and processed referrals. I helped members complete forms and assisted with appeals and grievances.
In my Workers Comp Claims/Lead role, I processed workers’ compensation claims and responded to legal and insurer correspondence. I served as a liaison to Occupational Health and conducted daily huddles, monthly audits, and reports.
