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Kainat Khalil

@kainatkhalil

Senior CRM & Automation Specialist at Cfoaf building production AI agents and 40+ automation workflows across business systems.

Pakistan

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At Cfoaf, I led the development of a production conversational AI agent for client intake and consultation bookings, reducing manual intake handling by 80%. I also built AI workflows with LangChain, LangGraph, and RAG, and connected business systems through production automation workflows.

At SyNet Digital, I led 20+ CRM implementations and built custom CRM applications and client portals. Earlier, at Redstone AI, I worked on voice-bot operations handling more than 5,000 calls a month across 10+ markets, and as a freelance web developer I delivered websites and landing pages for small businesses.

Experience

Work history, roles, and key accomplishments

Current

Senior CRM & Automation Specialist

Current

Cfoaf

Oct 2024 - Present (2 years)

Led end-to-end development of a production conversational AI agent using OpenAI APIs, reducing manual intake handling by 80%. Built intelligent AI agent workflows using LangChain, LangGraph, and RAG, and integrated multiple LLM APIs with structured outputs and function calling.

CRM & Workflow Automation Specialist

SyNet Digital

Oct 2019 - Sep 2024 (4 years 11 months)

Led 20+ CRM implementations, migrations, and client portal projects across multiple CRM platforms. Built and optimized CRM workflows and business process automations using Make, Zapier, and custom Node.js/PHP integrations.

Karbon HubSpot Salesforce Zoho CRM Pipedrive Microsoft Dynamics 365 Make Zapier NodeJS PHP Laravel REST APIs Webhooks ActiveCampaign Mailchimp Klaviyo Data Migration Data Cleaning CI CD

Lead AI Automation Developer

Redstone AI

Jan 2016 - Sep 2019 (3 years 8 months)

Ran automation and telephony infrastructure for production AI voice-bot operations handling 5,000+ calls monthly across 10+ markets. Designed voice-agent flows, built evaluation loops, and led a 5-8 person team to automate workflows and reporting.

Twilio Retell AI VAPI ElevenLabs Python NodeJS N8n Make Webhooks Automation Telephony Voicebots Monitoring Analytics

Freelance Web Developer

Self-Employ

Jul 2015 - Dec 2015 (5 months)

Delivered 100+ websites and landing pages for small businesses using PHP, JavaScript, and HTML/CSS, automating lead capture and follow-up workflows. Optimized website functionality, responsiveness, and cross-browser compatibility.

PHP JavaScript HTML CSS Web Development Lead Capture Email Integration CRM Integration