At TELUS Digital, I serve as a Google Cloud Platform Engineer and Incident Lead, handling enhanced P1 security and Assured Workloads escalations across AMER. I work with Google engineering teams to triage product issues and deliver root cause analyses.
I automated diagnostic triage with Bash, gcloud CLI, and curl to audit IAM policies, detect VPC Service Controls violations, and parse telemetry, cutting initial issue identification time to under 45 minutes. I also redesigned triage workflows and wrote SOPs, helping raise AMER operational signal response performance from 50% to 75%+.
At SAP El Salvador, I authored technical support SOPs and network troubleshooting runbooks, and administered on-premises servers, LAN switches, and enterprise workstations. Outside work, I maintain a self-hosted Ubuntu Server environment with Docker, automated backups, and a Tailscale zero-trust network.
