Open to opportunities

J P González

@jpgonzlez

Message

I’m a strategic QA Manager transforming testing into reliable, customer-focused product quality.

Argentina

Message

What I'm looking for

I’m looking to lead QA as a strategic partner—building high-performing teams, embedding Shift-Left quality, and driving measurable outcomes through ATDD and CI/CD automation across complex customer-facing products.

I’m a Strategic QA Manager with 10+ years leading quality departments in the fintech and customer experience sectors. I’ve built and scaled high-performance teams, defined end-to-end QA vision for 3 core products, and aligned technical quality standards with global business goals.

I transform QA into a strategic organizational pillar by embedding quality early in the SDLC (Shift-Left), leading functional and requirement analysis (ATDD), and streamlining processes with standardized test documentation frameworks. By integrating automated regression suites into CI/CD pipelines (Jenkins, GitHub), I reduced QA validation time by 40%, delivered 25+ major releases, and achieved a 30% reduction in critical defects across quarterly audits.

Experience

Work history, roles, and key accomplishments

Current

QA Manager

Current

S1Gateway

Mar 2015 - Present (11 years 3 months)

Defined and executed end-to-end QA strategy for 3 core products, improving release predictability by standardizing test processes and documentation. Led QA teams and CI/CD regression automation (Jenkins/GitHub), cutting QA validation time by 40% and reducing critical defects by 30% while delivering 25+ major releases.

Test Automation Jenkins GitHub API Testing Performance Testing Agile Methodologies

Technical Dispatcher

GSA Collections S.A.

Sep 2014 - Mar 2015 (6 months)

Managed technical service requests and back-office operations for Cablevisión-Fibertel multimedia services. Coordinated online request handling and visit scheduling using Avaya and Remedy systems.

Technical Services Back Office Operations Avaya Remedy Scheduling coordination Customer Support Operations

Call Center Agent

Atento Argentina

Jan 2006 - Aug 2013 (7 years 7 months)

Handled professional Movistar claims and billing analysis for high-level customer cases. Managed roaming data consumption alerts and supported complex mobile configurations and technical troubleshooting.

Claims Handling Billing Analysis Roaming Data Alerts Customer Service Technical Troubleshooting Case Management