Joy Ukwuoma

I’m a detail-oriented Account Support Officer with extensive experience in financial documentation, discrepancy resolution, and strengthening risk mitigation through accurate controls. I focus on improving accuracy and enabling effective decision-making while supporting business growth and customer satisfaction.

At Resource Intermediaries Limited (seconded to StanbicIBTC bank), I supported internal and external audits by providing audit trails and control evidence, executed control checks and reconciliations across core banking platforms, and ensured full compliance with KYC/CDD requirements. I also conducted regular reviews of due diligence (PDD) and escalated suspicious activities in line with AML/CFT regulations.

I’ve contributed to strong outcomes, including successful audit results with zero major compliance findings and support for a fraudulent investigation by reporting potential risk during account onboarding. I improved the branch’s KYC report by 12% through consistent AVR reporting follow-up and collaboration with relationship managers, and maintained a 96–98% month-to-month KYC rating.

Before banking, I managed high-stakes compliance and process execution as a Presiding Officer with INEC, including voter accreditation using BVAS and supervised transparent ballot counting and reconciliation. I also worked as a Teacher at a special school, where I planned lessons, assessed progress, and fostered a disciplined learning environment—skills I bring into my structured, compliance-driven approach today.