Open to opportunities

Joyce Marciano

@joycemarciano

Message

I’m a Social Media Manager who creates engaging content and boosts performance.

Brazil

Message

What I'm looking for

I’m looking for a role where I can own social media strategy and content creation, drive results with metrics, and actively engage the community—while also using my operations and support experience to keep projects organized and moving.

I’m a Social Media Manager and Content Creator who plans and executes digital content strategies across social platforms. I created and edited posts, Reels, and videos for Instagram and other channels while managing an editorial calendar and scheduling publications.

I focus on performance and people: I monitor metrics, analyze content results, and lead community engagement by responding to messages and comments. I also developed campaigns to increase reach and audience, writing creative scripts and captions for multiple media formats.

Alongside social media work, I bring strong operational and administration experience—from customer support and event support to troubleshooting technical and operational issues. I’m now pursuing an MBA in Communication, Marketing & Digital Media, and I aim to keep improving how content is planned, produced, and supported end-to-end.

Experience

Work history, roles, and key accomplishments

Systems Operations Administrator

Zig Tecnologia S.A

Nov 2023 - Jan 2025 (1 year 2 months)

Provided customer support at live events and troubleshot technical and operational issues. Coordinated operational responses to keep event and systems workflows running smoothly.

Customer Support Troubleshooting Systems Operations Communication

Social Media Manager

Podcast Papo Milgrau

Apr 2023 - Jan 2025 (1 year 9 months)

Planned and executed social media content strategies, creating and editing posts, Reels, and videos for multiple platforms. Managed editorial calendars, monitored content performance, and engaged with the community by responding to comments and messages.

Social Media Management Content Creation Reels Video Editing Editorial Calendar Content Performance Community Engagement

Video Editor

Kortacena Vídeos

Apr 2023 - Nov 2023 (7 months)

Edited videos for social media and for individual client projects. Communicated with clients to deliver tailored content for different formats and channels.

Video Editing Video For Social Media Short Form Content Client Communication Content Production

Office Assistant

Nava Assessoria Contábil

Jan 2018 - Oct 2022 (4 years 9 months)

Issued invoices and billing slips and provided customer support related to accounting and financial matters. Maintained administrative processes including document handling and organizational support.

Invoicing Billing Support Customer Service Office Administration Financial administration Administrative Coordination

Office Administrator

Bione-Kão LTDA

Apr 2019 - Dec 2021 (2 years 8 months)

Managed administrative and operational activities including invoice issuance, cash closing, billing, and financial control. Supported customer service (in person and phone) and handled social media posting and scheduling.

Invoice Cash Closing Billing Financial Control Customer Service Metrics Analysis

Receptionist

Previdência Social (INSS)

Jan 2017 - Dec 2018 (1 year 11 months)

Served as front desk support, processing documents and providing clear information to clients about administrative procedures. Performed document screening, digitization, and system entry while collaborating with the administration team.

Front Desk Support Document Processing System Entry Team Collaboration