José Nunes

Managed payment processes, monitored transactions for fraud, and ensured compliance with KYC regulations. Collaborated with departments to enhance customer payment experiences and investigated discrepancies in financial transactions. Developed procedures for risk management and fraud prevention.

Conducted KYC checks and monitored transactions for suspicious activity. Collaborated with teams to mitigate risks related to cybercrime and underage activity. Managed investigations and corrective actions to prevent business losses.

Performed detailed reviews of customer onboarding cases, ensuring compliance with AML regulations. Coordinated with teams to streamline processes and reported suspicious activities. Developed procedures for KYC compliance.

Conducted financial crime risk assessments and monitored compliance with regulations. Detected suspicious activities and escalated risks for further investigation. Handled sensitive information with confidentiality.

Reviewed customer accounts to ensure compliance with KYC regulations. Monitored activities for irregularities and reported findings to management. Conducted thorough investigations to maintain regulatory standards.

Provided high-level customer support, resolving player queries and issues efficiently. Maintained professionalism and calmness in high-pressure situations.

Conducted KYC reviews for client onboarding and periodic assessments. Ensured compliance with KYC requirements and reported discrepancies to sales personnel.

Reviewed customer accounts for compliance and resolved issues promptly to minimize dissatisfaction. Ensured adherence to procedures and maintained high customer service standards.

Managed online booking processes and ensured accurate input of booking information. Handled cancellations and amendments to provide a seamless customer experience.

Assisted in the creation of official tourism guides and organized events. Conducted surveys to gather insights and compiled inventories of tourism-related businesses.

Conducted surveys and developed reports to track performance and trends. Collected data on pricing to support strategic decision-making.

Pursuing an advanced certificate focused on Anti-Money Laundering (AML) practices and compliance standards.

Studied various aspects of tourism, leisure, and heritage management, focusing on the development and promotion of tourism in cultural contexts.

Completed a technical course focusing on informatics, which provided foundational skills in computer operations and software applications.

Completed a specialist certificate concentrating on money laundering risks specifically within the betting and gaming sectors.

Pursued studies in Informatics Engineering, covering foundational topics in computer science and software development.