Open to opportunities

Joshua Loffredo

@joshualoffredo

Message

Confident young professional passionate about digital marketing and development.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in digital marketing.

My name is Joshua Loffredo, and I am a confident young professional eager to leverage my education and training in the digital marketing space. I have a strong track record of setting effective goals and leading teams to achieve those goals. My commitment to continuous improvement drives my passion for supporting the growth and success of high-performing organizations.

Currently, I am pursuing my Associate’s Degree in Business Management with a specialization in Digital Marketing at Brightpoint Community College. My experience as a Customer Service Associate at Walgreens has honed my ability to anticipate customer needs and provide high-quality service while upholding brand standards. I have also worked as a Customer Solutions Associate at PRA Group, where I negotiated contracts and collaborated with internal departments to resolve customer issues.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Walgreens

Jul 2024 - Present (1 year)

Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction. Handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.

Customer Service Customer Satisfaction

Customer Solutions Associate

PRA Group

May 2023 - Jul 2024 (1 year 2 months)

Negotiated contracts with external vendors to ensure mutually beneficial agreements. Collaborated with internal departments to find resolutions and conduct further research on customer accounts.

Contract Negotiation Vendor Management Customer Relations Data Entry Conflict Resolution

Delivery Driver

Pizza Hut

Mar 2021 - May 2023 (2 years 2 months)

Operated drive through services including taking orders, handling payment and food delivery in a prompt but friendly manner. Mastered POS system to handle payments ranging from $1,000 to $3,000 per shift.

Drive Through Operations Food Preparation Customer Service

Guest Experience Ambassador

SeaWorld

Jul 2018 - Mar 2021 (2 years 8 months)

Ensured guests followed strict safety protocols yet promoted an enjoyable experience for guest satisfaction. Monitored ride performance and worked closely with team members to ensure smooth operations.

Team Collaboration Monitoring Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Brightpoint Community College

Associate’s Degree, Business Management with a specialization in Digital Marketing

2024 -

Currently pursuing an Associate’s Degree in Business Management with a specialization in Digital Marketing. Planning to transfer to VCU to obtain a Bachelor of Science with a concentration in marketing communication and analytics.