Joshua Loffredo

Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction. Handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.

Negotiated contracts with external vendors to ensure mutually beneficial agreements. Collaborated with internal departments to find resolutions and conduct further research on customer accounts.

Operated drive through services including taking orders, handling payment and food delivery in a prompt but friendly manner. Mastered POS system to handle payments ranging from $1,000 to $3,000 per shift.

Ensured guests followed strict safety protocols yet promoted an enjoyable experience for guest satisfaction. Monitored ride performance and worked closely with team members to ensure smooth operations.

Currently pursuing an Associate’s Degree in Business Management with a specialization in Digital Marketing. Planning to transfer to VCU to obtain a Bachelor of Science with a concentration in marketing communication and analytics.