Open to opportunities

Joseph Mugare

@josephmugare

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Highly analytical Data Analyst delivering actionable insights for business success.

United States

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What I'm looking for

I am looking for a role that fosters continuous learning and offers opportunities to leverage data for strategic decision-making.

I am a highly analytical and results-driven Data Analyst with a robust foundation in statistical analysis, data manipulation, and visualization techniques. My work has led to significant operational improvements, including a 12% reduction in costs and an 18% increase in customer retention. I am committed to leveraging cutting-edge technologies to deliver actionable insights that drive business success.

Throughout my career, I have developed and implemented data-driven strategies that enhance operational efficiency. At Colgate-Palmolive, I conducted comprehensive data analysis to optimize supply chain operations and designed interactive dashboards that improved decision-making efficiency. My experience at Biohazard Waste Solutions involved leading customer segmentation initiatives and creating predictive models that enabled proactive resource allocation.

Experience

Work history, roles, and key accomplishments

DATA ANALYST

Colgate-Palmolive

Feb 2021 - Dec 2024 (3 years 10 months)

i was data analyst for 4 years since 2021-2024

Data Analyst

Biohazard Waste Solutions

Jun 2020 - Dec 2022 (2 years 6 months)

Led a customer segmentation initiative using K-means clustering to identify high-value customer segments, resulting in an 18% increase in customer retention. Created predictive models to anticipate service demand, enabling proactive resource allocation and cost optimization.

Customer Segmentation Cost Optimization Data Analysis

Network Administrator

Dimension Data

Jul 2013 - Dec 2020 (7 years 5 months)

Ensured network integrity by implementing advanced cybersecurity protocols, mitigating risks of data breaches and unauthorized access.

Network Integrity Risk Mitigation Network Administration

NOC Support

Liquid Telecom

Feb 2010 - Apr 2013 (3 years 2 months)

Monitored network performance using industry-standard tools such as SolarWinds, Nagios, and Wireshark. Diagnosed and resolved network issues promptly, minimizing downtime and ensuring service reliability.

Solarwinds Nagios Wireshark Reliability Documentation

Education

Degrees, certifications, and relevant coursework

KCA University

Bachelor of Information Technology, Information Technology

Studied Information Technology at KCA University, focusing on core IT concepts and applications. Gained foundational knowledge relevant to data analysis and network administration.