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Jose Flores

@joseflores4

I turn operational and customer data into actionable insights that improve retention, routing, costs, and profitability.

United States

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What I'm looking for

I'm looking to apply SQL, exploratory analysis, customer analytics, and operational metrics to help a team improve retention, efficiency, costs, and business performance.

I've applied data analysis to customer churn, retention, and operational performance, turning historical transaction and operational data into practical business insights.

In my Project Rayo customer churn analysis, I cleaned transaction datasets, calculated retention metrics and Customer Lifetime Value, and built interactive spreadsheet dashboards with mitigation strategies.

As an independent logistics and operations contractor, I optimized transport routes, audited fleet expenses, and maintained a 98%+ on-time delivery rate. I also analyzed local demand and inventory turnover to reduce holding costs and improve unit profitability.

Experience

Work history, roles, and key accomplishments

Commercial Ventures & Direct Sales

Self Employed

Conducted exploratory analysis on local consumer demand patterns across the Phoenix metropolitan area to target high-margin inventory. Monitored product turnover velocity and stock metrics to minimize holding costs and maximize per-unit profit margins.

Market Analysis Inventory Management Exploratory Data Analysis KPI Tracking

Independent Logistics & Operations Contractor

Self Employed

Gathered and analyzed operational metrics to optimize transport routing, resulting in lower fuel consumption and improved turnaround times. Tracked and audited operational expenses via quantitative models to control fleet maintenance costs and boost unit profitability.

SQL Data Analysis Route Optimization Cost Benefit Analysis Inventory Management Process Optimization

Education

Degrees, certifications, and relevant coursework

Coursera

Google Data Analytics Professional Certificate, Data Analytics

In progress professional certificate covering the end-to-end data process: asking, preparing, processing, analyzing, sharing, and acting on data.

Coursera

Google AI Professional Certificate, Artificial Intelligence

In progress professional certificate focusing on practical application of artificial intelligence and prompt engineering to accelerate exploratory analysis and data documentation.