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Shaunak Prabhu

@shaunakprabhu

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Business Data Analyst with expertise in data-driven decision making.

United States

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can utilize my analytical skills to drive impactful business decisions and contribute to a dynamic team.

I am a dedicated Business Data Analyst with a strong background in leveraging data to drive business improvements. At Phoenix Innovations LLC, I led an offshore team to develop a centralized Customer Support Ticketing System, which significantly reduced ticket resolution time by 50% and unresolved tickets by 85%. My experience includes managing logistics projects and collaborating with UI/UX teams to create impactful dashboards that have saved millions in excess inventory.

Previously, I worked as a Junior Business Data Analyst, where I honed my skills in gathering business requirements and translating them into actionable data solutions. My role involved designing tools that improved operational efficiency, saving clients over 50 hours a week. I have also contributed to social projects, delivering data analysis that helped secure government grants for homelessness initiatives.

Experience

Work history, roles, and key accomplishments

Current

Business Data Analyst

Current

Phoenix Innovations LLC

Jan 2023 - Present (2 years 6 months)

Led an offshore team of 7 to deliver a centralized Customer Support Ticketing System and KPI dashboard, resulting in a 50% reduction in ticket resolution time and an 85% reduction in unresolved tickets. Managed a forward logistics project, developing an Order Holds tool that streamlined the order hold process, increased visibility, and saved over 100 hours/month.

Python PHP AWS SQL Tableau Jira UI UX Stakeholder Management Agile Methodologies

Jr. Business Data Analyst

Phoenix Innovations LLC

Dec 2021 - Present (3 years 7 months)

Worked as an onshore analyst in a client-facing role, gathering business requirements and translating them into data solutions. Utilized Agile methodologies to develop and implement scalable solutions, enhancing data processes and stakeholder engagement.

Agile Methodologies Data Solutions Excel Python Dashboard Development

Education

Degrees, certifications, and relevant coursework

Northeastern University

Master of Science, Information Systems

Activities and societies: Related Courses: Data Management and Database Design, Data Science Engineering Methods and Tools, Advances in Data Sciences and Architecture, Parallel Machine Learning and AI, Engineering of Big Data Systems, High Performance Computing for Fintech, Big Data Architecture and Governance

Completed a Master of Science in Information Systems, focusing on data management, data science engineering, and big data systems. Gained expertise in parallel machine learning, AI, and high-performance computing for Fintech.

University of Mumbai, Xavier Institute of Engineering

Bachelor of Engineering, Electronics & Telecommunications Engineering

Activities and societies: Related Courses: Structured Programming Approach (C), Object Oriented Programming (Java), Wireless Network

Obtained a Bachelor of Engineering in Electronics & Telecommunications Engineering. Studied structured programming (C) and object-oriented programming (Java), along with wireless network concepts.