João Victor

-Built Power Automate workflows to track regulator site changes and instantly alert teams, cutting manual oversight.
-Deployed custom AI agents that streamlined repetitive tasks and boosted team productivity.
-Contributed to company-wide AI policy and data-sharing frameworks to enforce robust governance.
-Conducted structured gap analyses across complex data models and engineering standards.
-Crea

Lead onboarding and mentorship, advancing into a leadership role focused on administrative oversight, deployment readiness, federal regulation adherence, and budget-aligned execution well beyond my previous Airman 1st Class capacity.

-Designed global SharePoint Online training hub from scratch to standardize compliance onboarding, reducing manual toil and onboarding errors.
-Evaluated complex gaming systems and components against jurisdiction-specific requirements and GLI technical standards.
-Interpreted gaming laws and standards to author internal test methodologies, validation checklists, and compliance requirement matrices

Deployed overseas in support of military operations, serving as an engineering and project execution lead for the installation of a new water treatment plant and pump system to sustain troop operations; supported planning, coordination, and quality oversight for a project with an estimated budget of ~$10M, ensuring system reliability, safety, and operational continuity in an austere environment

Delivered Tier 2–3 technical support for 3M medical device systems spanning hardware, desktop, web, and mobile platforms, troubleshooting issues across SaaS (Salesforce), PaaS, and cloud‑hosted applications within FDA‑regulated and ISO 13485–aligned environments, ensuring system reliability, data integrity, and customer uptime

Performed installation, configuration, and systems integration of cust

● Delivered Tier 2/3 technical and systems integration support for 3M medical device platforms across web, desktop, mobile, and IoT environments governed by FDA and ISO 13485 regulations.

● Executed SQL database configuration, customer deployment verification, and defect resolution within cloud-hosted (Salesforce/PaaS/SaaS) architectures.

● Authored installation qualification (IQ) and operationa

Performed system administration and deployment activities, provisioning and configuring new systems and user environments to support rapid rollouts and meet tight operational deadlines in enterprise IT environments

Managed end‑to‑end IT service delivery workflows by monitoring, categorizing, prioritizing, and assigning tickets (Break/Fix, Install, Change, Move, Surplus) using ITSM and route‑based

● Provisioned, configured, and maintained enterprise IT systems and user environments supporting rapid regional rollouts.

● Directed ITSM incident response, triage, and asset tracking under strict SLA, QoS, and FIFO operational prioritization standards.

● Conducted ticket quality and asset data audits to ensure data integrity across enterprise service management platforms.

Provided systems analysis and application support for government payroll and benefits platforms supporting the State of Pernambuco public sector, including City Councils, Cabinet Departments, and regulatory agencies, ensuring accurate processing and reliable system operation across multiple stakeholders

Enforced HR policy compliance and data security controls, safeguarding sensitive employee and

Supported 3G RAN deployment, commissioning, and optimization across Ericsson-, Nokia-, and Huawei‑class network environments, performing antenna installations, system initialization, upgrades, reconfigurations, and acceptance testing to ensure RF performance, coverage integrity, and operational readiness

Executed network automation, configuration management, and fault isolation, analyzing and mod

In Progress

Sep 2016

Jun 2019

Nov 2021

Nov 2021

Feb 2022

Feb 2022

Jun 2022

Jun 2022

May 2023

Jan 2025 · Expires Nov 2035

Mar 2026

Mar 2026

Mar 2026

Jun 2026

Jun 2026

Dec 2016

Sep 2016

Jan 2026

Aug 2026

Jun 2026