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Jolie Sow

@joliesow

Operations leader at OXFAM AMERICA who managed a $3 million operating budget and improved customer satisfaction above 90% at CITIBANK.

Senegal

Message

At OXFAM AMERICA, I oversaw finance, logistics, IT, and administrative operations and managed a $3 million annual operating budget. I worked with senior leadership and cross-functional teams to address operational challenges and improve service delivery.

At AGGREKO, I partnered with operations leaders on performance analysis and resource planning. My analysis contributed to a $10 million increase in net income, and cost-control initiatives reduced operating and consulting expenses by 30%.

At CITIBANK, I managed client-service operations and raised customer satisfaction from below 40% to above 90% within the first year. I also reduced recurring customer problems by 80% through root-cause analysis and preventive procedures.

Experience

Work history, roles, and key accomplishments

Business Support Manager / Director of Operations

Oxfam America

Aug 2024 - Jul 2026 (1 year 11 months)

Oversaw finance, logistics, IT, and administrative operations, coordinating resources and priorities to support effective day-to-day operations. Managed a $3 million annual operating budget and served on the Country Leadership Team.

Operations Management Budget Management Cross functional Coordination Performance Monitoring Compliance Leadership

Finance Manager / Finance Business Partner

Aggreko

Aug 2019 - Aug 2023 (4 years)

Partnered with operations leaders to evaluate business performance and support data-driven decisions. Delivered analysis that contributed to a $10 million increase in net income and reduced operating and consulting expenses by 30%.

Financial Analysis Cost Reduction Performance Monitoring Data Analysis Stakeholder Management Tax Compliance

Chief Financial Officer / Project Manager

Visionary Eye Doctors

Jun 2015 - Jul 2019 (4 years 1 month)

Directed financial and administrative operations for a healthcare organization serving approximately 30,000 patients. Identified process improvements that reduced administrative costs by 30% and improved financial performance.

Financial Management Operations Management Process Improvement Cost Reduction Healthcare Administration

Bookkeeper

Third Way

Oct 2014 - Jun 2015 (8 months)

Supported daily accounting and administrative operations, ensuring accurate records and timely resolution of discrepancies. Coordinated with internal stakeholders to address documentation requirements and maintain reliable reporting.

Bookkeeping Accounting Administrative Support Documentation Reporting

Client Service Head

Citibank

Jul 2009 - May 2013 (3 years 10 months)

Managed client-service operations in a banking environment, focusing on customer satisfaction, service quality, and issue resolution. Increased customer satisfaction from below 40% to above 90% within the first year and reduced recurring customer problems by 80%.

Customer Service Customer Satisfaction Issue Resolution Performance Analysis Relationship Management Root Cause Analysis

Senior Inspections Report Specialist

Public Company Accounting Oversight Board

Sep 2006 - May 2009 (2 years 8 months)

Prepared approximately 20 inspection reports per month for Board and senior leadership review. Maintained a repository of more than 250 inspection and remediation reports in a highly regulated environment.

Report Preparation Data Analysis Attention To Detail Regulatory Compliance Documentation